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Engineer - Applications * The Wendy's Company, Dublin, OH
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dublin, OH Dublin, Ohio |
About this job
Overview
The Application Engineer is responsible for monitoring, installing and supporting application software within the Hosted Solutions environment including POS Administration, Reporting systems and all third party applications required for optimal restaurant operations. This role will properly execute the investigation and root cause analysis of application software faults. This role will also assist with issue escalation to internal and external subject matter experts as appropriate. This role may also include application enhancement design or development, report design or development using JavaScript, Node.js, Angular js, REACT.
Specific Responsibilities Include
- Assists with the design, possible development and implementation of systems/services which ensures high system availability and maximizes usage of all Information Technology resources.
- Utilizes standard and automated processes for systems/service implementation and maintenance, which minimize the impact on customer service and provide adequate backup/recovery capability. Ensures timely delivery of new capabilities.
- Utilizes processes for monitoring performance of installed systems or services and takes corrective actions when necessary. Develops and Generates management reports as required.
- Assists in the development of and utilizes processes for problem determination which ensures maximum systems/services availability and enhances the productivity of staff members.
- Utilizes change management standards and processes which ensures maximum customer service and enhances the productivity of staff members.
- Provides first level support for all systems in his/her area of responsibility.
This position will be based at The Wendy's Company headquarters in Dublin, a suburb of Columbus, OH. The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide.
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Education / Experience
- High School Diploma. Associates or Bachelor's Degree in Computer Science or related field is preferred.
- Related experience with a minimum of 2 years' experience in application engineer or similar role. Minimum of 1 year experience in NCR Aloha Systems including but not limited to CFC, CMC, Pulse, and Insight.
- A general knowledge of information technology functions, processes, operations, configurations, project management methodology, application development, systems testing and design.
- Good communication and analytical skills.
- A general knowledge of Windows OS, Windows Command Line, Windows Services, Windows Tasks, Windows Event/Log, Windows Registry, Batch Files, and Command Files.
- A general knowledge of Databases, SQL, No SQL, Web Browsers, and Internet protocols. JavaScript, Node.js, REACT.
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
Please note that the Wendy's Company does not accept unsolicited résumé's from recruiters or employment agencies. In the absence of a signed Master Service Agreement, and specific approval to submit résumé's to an approved requisition, the Wendy's company will not consider or approve payment regarding recruiter fees or referral compensations.