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in Jonesboro, AR

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Estimated Pay $30 per hour
Hours Full-time
Location 1800 Red Wolf Blvd
Jonesboro, Arkansas

Compare Pay

Estimated Pay
We estimate that this job pays $30.35 per hour based on our data.

$14.42

$30.35

$75.93


About this job

At Chick-fil-A Turtle Creek, we are striving to find a high caliber professional to fill the role as Hospitality Director. A professional who has experience in guest services, one who is always willing to go above and beyond the guests needs, tech-savvy, and incredibly organized. The Hospitality Director will be working directly for the Owner/Operator, alongside of the Directors, with a strong focus on accountability around service and more consistent guest experiences.

Job Duties:

  • Uphold Chick-fil-A standards, culture, values and conduct appropriately
  • Serves on the Restaurant Leadership Team
  • Serves as a subject matter expert for hospitality and service
  • Creates clarity on the hospitality vision (per Owner)
  • Develops a hospitality plan
  • Identifies and implements signature service offerings that go the 2nd Mile
  • Models hospitality with Team Members and guests
  • Celebrates Team Member successes in delivering hospitality and excellent service
  • Provides input on selection, orientation, scheduling and placement of Team Members (front counter, dining, and Drive-Thru)
  • Partners with Training and Operations leaders to ensure Team Members are trained on service requirements
  • Creates daily focus on goals and specific hospitality behaviors
  • Reviews service processes with Operator and Leadership Team
  • Measures Restaurant CEM and CARES with the Front of House Director to identify area(s) of opportunity for continuous improvement and shares with team
  • Partners with Restaurant Marketing Director to ensure marketing activities, catering and events align with hospitality vision

Requirements

  • High School Diploma
  • Associates or Bachelors degree
  • Servant attitude
  • Must be comfortable working with the general public
  • Ability to work a flexible schedule including nights and Saturdays