The job below is no longer available.
You might also like
in Jonesboro, AR
Hospitality Director - Full-time
•30 days ago
Estimated Pay | $30 per hour |
---|---|
Hours | Full-time |
Location | 1800 Red Wolf Blvd Jonesboro, Arkansas |
Compare Pay
Estimated Pay We estimate that this job pays $30.35 per hour based on our data.
$14.42
$30.35
$75.93
About this job
At Chick-fil-A Turtle Creek, we are striving to find a high caliber professional to fill the role as Hospitality Director. A professional who has experience in guest services, one who is always willing to go above and beyond the guests needs, tech-savvy, and incredibly organized. The Hospitality Director will be working directly for the Owner/Operator, alongside of the Directors, with a strong focus on accountability around service and more consistent guest experiences.
Job Duties:
- Uphold Chick-fil-A standards, culture, values and conduct appropriately
- Serves on the Restaurant Leadership Team
- Serves as a subject matter expert for hospitality and service
- Creates clarity on the hospitality vision (per Owner)
- Develops a hospitality plan
- Identifies and implements signature service offerings that go the 2nd Mile
- Models hospitality with Team Members and guests
- Celebrates Team Member successes in delivering hospitality and excellent service
- Provides input on selection, orientation, scheduling and placement of Team Members (front counter, dining, and Drive-Thru)
- Partners with Training and Operations leaders to ensure Team Members are trained on service requirements
- Creates daily focus on goals and specific hospitality behaviors
- Reviews service processes with Operator and Leadership Team
- Measures Restaurant CEM and CARES with the Front of House Director to identify area(s) of opportunity for continuous improvement and shares with team
- Partners with Restaurant Marketing Director to ensure marketing activities, catering and events align with hospitality vision
Requirements
- High School Diploma
- Associates or Bachelors degree
- Servant attitude
- Must be comfortable working with the general public
- Ability to work a flexible schedule including nights and Saturdays