Houseman - Full-time / Part-time

Principle Responsibilities & Position Purpose:

Responsible to set, maintain and refresh hotel banquet meeting rooms according to sales contract and company standards. Maintain the cleanliness and guest ready appearance of outlet. Understands and implements the mission statement, values, and culture at all time.

Pre-Requisites (Requirements):

• 1+ years of experience in a branded, quality hotel preferred. 
• 1+ Housekeeping Houseman Experience.
• High School diploma or equivalent of same. Associate’s or Bachelor’s Degree preferred.
• Must display professionalism and have characteristics of honesty and trustworthiness. 
• Must have excellent attendance and punctuality. 

Work Environment & Context:

• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. 
• Must be able to stand for eight hours, bend, stretch, and reach.
• Long hours sometimes required. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings.
• Must be able to push or pull 60 pounds and lift and/or carry 60 pounds.

Required Knowledge, Skills, and Abilities:

Knowledgeable in:

• Quantity of banquet items
• Menu items, preparation methods, and beverage choices.
• Standards of operation as required by brand.
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Service minded, Friendly professional attitude is a daily expected characteristic.
• Computer knowledge to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
• Sell, suggest and service quality food and beverage items as per standards.
• Assist with guest issues, be professional and maintain a hospitable caring attitude.
• Maintain guest privacy.

Abilities:

• Multi task, detail oriented, remain service centric.
• Communicate with guests and co-workers.
• Assist with guest issues with professionalism maintaining hospitable attitude. 
• Must be able to work alone.
• Practice Safety Standards at all times.
• Comply to all standards.

Essential Functions:

• Ensure that all banquet and meeting rooms are properly set in a timely manner, so that the banquet service staff may prepare for functions.
• Responsible for timely and safe breakdown of meeting rooms after event completion.
• Must refresh rooms on time, have water in rooms, clean rooms and set for appropriate functions.
• Storing equipment and materials neatly in proper areas.
• Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Empty trash from all function areas.
• Changing linen and putting it in the correct areas for cleaning.
• Vacuuming all meeting rooms after functions.
• Inspecting banquet equipment for defects, cleanliness, and any other maintenance needed and reporting to the manager.
• Cleaning and mopping of the storerooms and meeting rooms. 
• Ensure guests are provided with the highest quality product and service.  
• Other duties as assigned, that the associate is capable of performing.

Positions for Possible Future Advancement:

The next step for this position may be in another food and beverage position or in the housekeeping department. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.