Customer Service/Data Entry - Full-time / Part-time

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Customer Service/Data Entry

Integrity Staffing is seeking an experienced customer service representative for a temp-to-hire position in Indianapolis, IN.

Job Location:

Indianapolis - Downtown Area

Shift Schedule: 

Monday-Friday - Must be flexible to work 7am-4pm or 8am-5pm

Pay Rate: 

$14.00/hr

Key Responsibilities:

• Maintain relationships and respond to customer requests for information by phone, person, or written correspondence.
• Responds to customer requests and questions regarding service, products or account information.
• Receive and process sales orders, back orders, and open orders. Will follow approved procedures and process orders in a courteous, efficient and timely manner.
• Inform the customer with product availability, delivery information, and any other pertinent information needed by the customer.
• Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution. Will keep customers informed of action plans and problem resolution timeline. Provide timely feedback to Sales regarding any customer concerns or service failures.
• Confers with purchasing, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Will process product returns and calculate freight charges.
• Research products and product pricing as requested. Double check pricing with the Sales Manager or Territory Managers.
• Write Process Improvement Reports and report them in the Monday Staff Meeting.
• Partners with the sales team to meet and exceed customers’ expectations.
• Research, analyze, and compile information, as appropriate; and prepare other reports provided by the organization.
• Trains new associates and other company personnel on customer service processes and procedures.
• Perform administrative duties for the sales team.
• Will be back-up for answering a multi-line phone system following approved telephone procedures.
• Accurately update contact names and customer information to ensure database integrity.
• Maintain a high level of product and vendor knowledge.
• Maintains effective working relationships and exhibits a professional manner in dealing with others.
• Must assume responsibility for accuracy and timeliness of work product.
• Availability to work evenings and weekends when required.

Qualifications and Experience:

• Requires a high school diploma or equivalent.
• Must have at least one year of business-to-business customer service experience.
• Must be able to communicate ideas or problems clearly, concisely and in a timely fashion.
• Ability to work under pressure, performs multiple tasks at once, and interacts well with others.
• Must be skilled in Microsoft Office Suite or equivalent to include word processing, creating spreadsheets, and electronic transmissions of communication.
• Strong analytical and problems solving skills.

How to Apply

This position requires the submission of a resume, completion of computer assessments, and interviews with the client. 

To apply for this position, please complete the online application via IntegrityApplication.com and attach your resume. You will then be contacted by a recruiter.

The above job description may not include all tasks necessary to complete the job.  The job description is a listing of the most common tasks the associate will be required to perform in that job area. Integrity Staffing Solutions is an Equal Opportunity Employer. Any offer of employment is contingent on successful completion of background and drug screening.

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