Front Counter (Full-Time) Team Member

Front Counter (Full-Time) Team Member

Role Summary

At Chick-fil-A, the team member role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. A Front Counter (Full-Time) Team Member will foster an environment of excellence and create Raving Fans by executing a remarkable experience for all guests.

General Responsibilities

• Read, understand and comply with all Chick-fil-A requirements and guidelines
• Treat all customers with honor, dignity, and respect
• Accept personal responsibility for being a self-led, self-motivated part of the Chick-fil-A team
• Protect the customer experience by ensuring a clean, welcoming environment and providing highest quality meals at all times of the day
• Quickly, attentively, and accurately serve Drive-Thru and Dine In guests
• Work within a team environment to always put Customers First
• Appropriately handle all customer issues and play a positive role in customer recovery
• Display professionalism in personal appearance, attitude, and behavior
• Continuously strive for personal excellence by growing in knowledge of Chick-fil-A procedures and products
• Follow leadership instructions and serve other team members
• Display good stewardship and a sense of ownership for the business

Requirements

• Available to open or close 6 days a week
• Available during the peak lunch or dinner time
• Have 60 or more hours of total availability
• Must be 18 years old or out of high school 
• Will be scheduled 5-6 days a week for 35-40 hours 
• Desire and dedication to becoming an Expert
• Understand the expectation of Chick-fil-A customer service standards and operational excellence

Compensation

• Starting wage $13 per hour
  • Applicants must include a full resume as well as 3 professional references to be considered. 

Skills & Character

• Outgoing
• Great attitude
• Hard working
• Dependable
• Honest
• Able to lead self & others
• Team-player
• Positive attitude & role model
• Responsive to customer & team’s needs
• Takes initiative
• Works to serve others
• Motivated to grow and to learn
• Great verbal communicator
• Desire for ongoing training/education
• Detailed & keenly observant
• Passion for procedural discipline
• Able to be in constant motion