Front Desk- Night Auditor

We are hiring for Guest Service Agents at multiple hotels in the West End area of Richmond
Working as a hotel guest service agent requires no formal education. Learn about the training, job duties and experience needed to see if this is the right career for you.
Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys and ascertain guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeeping, staff and management to fulfill guest requests. They provide guests with access to hotel services, and ensure that mail, faxes and packages are delivered in a timely manner. Agents also deal with irate guests and find ways to resolve issues to the guest's satisfaction. They may also serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations and providing other information about the locale.
Agents may also be responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits and posting charges for items that guests may order or use during their stay. Upon checkout, agents calculate the guest's final bill and collect payments.
Must be dependable and with open availability.
Shifts vary from 7am-3pm, 3pm-11pm. 11pm-7am.Multitasked individual
Professional attitude and appearance
Customer service oriented
Great communication skills
Prior hotel experience a plus
Hiring for multiple brands including Choice Hotels, Carlson Hotels and Best Western