Hygiene Coordinator - Full-time / Part-time

Smiles Dental is adding a Hygiene Coordinator to our very busy office in Longview! This is a wonderful practice with a great staff! If you are looking for a fast-paced environment in an established location, this is the position for you!

Job Summary

The Hygiene Coordinator s primary responsibility is to contribute to the financial success of the practice by ensuring that patients are the number one priority from the time they enter the practice until the time they leave. Hygiene Coordinator s contribute to the practice s financial success by creating and maintaining positive relationships with patients as well as by knowing and understanding the business aspects necessary to provide patients with the best experience possible.

Responsibilities:

Essential Functions:

Follow the New Patient Experience in order to make a positive first impression with patients both by phone and in person.

Answer phones with a smile within the first 3 rings; communicate with patients in a courteous manner using recommended verbiage for maintained control of the schedule.

Lead by example; exercise good team work; have mutual respect for team; partner with team to create an exceptional experience for patient.

Handle and/or direct patient questions and complaints; know when to escalate and forward to the Office Manager.

Assure hygiene patient s have a return visit at every appointment for appropriate recall ie. Perio maintenance.

Coordinate patient scheduling and flow throughout and ensure any same-day additions are added to the schedule (including emergency appointments); notify providers of changes to the schedule; notify clinical staff of arrivals and needs; schedule appointments in accordance with guidelines; follow and track appointments due to no-shows, cancellations and late arrivals, when necessary; call scheduled patients to confirm appointments; monitor schedule to anticipate roadblocks and potential conflicts.

Work directly with call center if office supported to direct any daily openings and correct scheduling modules for your hygienist in your practice.

Make every effort to offer a new patient appointment on the same day as the call, or schedule a patient into an appointment within 3 days by using proper scheduling procedures and keeping control over the patient schedule.

Enter diagnosed treatment plans accurately to the practice software and ensure accuracy of case acceptance is documented by recording accepted and arranged treatment.

Present financial arrangements to patients, adhering to practice protocol.

Ensure all applicable checklists are completed and charts are maintained and filed daily.

Calmly and effectively guide patients by phone through a dental emergency.

Enter all patient information into the computer software system accurately, ensuring that we have the most updated information on file for each patient, including personal information and marketing referral sources.

Record all charges and payments to patient accounts; be able to complete and explain third party financing options to patients.

Understand and follow doctor s treatment plans to schedule follow-up appointments.

Follow payment policy by collecting payment from patient at time of service.

Assist patients in completing new patient health history forms; verify patient information is correctly entered into the system

Contact insurance companies to verify coverage and fee schedule and complete insurance breakdown accurately and completely if patient appointment is scheduled within 24 hours of appointment time, including partnering with company vendors.

Maintain HIPAA compliance.

Follow required OSHA safety procedures.

Actively ask existing patients to refer friends and family members to the practice.

Solicit feedback from patients regarding their experience by asking them to complete the patient survey.

Respond to patient appointment requests made via voicemail, the practice website and external vendors as quickly as possible.

Prepare and participate in daily huddles to ensure that each day flows smoothly.

Attends daily huddles with hygiene department

Non Essential Functions:

Open practice for business according to company procedures.

Ensure that reception and front desk areas are clean and organized.

Qualifications:

Skills/Abilities:

Strong interpersonal and relationship building skills; work well with others.

Excellent written and verbal communication skills.

Professionalism and professional image.

Strong organization and planning skills; detail oriented.

Ability to multi-task in a fast-paced environment.

Computer proficiency and ability to learn new software.

Conflict resolution and problem solving skills.

Education/Certification:

High school diploma or equivalent required.

One to two years experience working in a professional environment with direct customer contact desired.

• Working knowledge of Eaglesoft/Dentrix practice management software.

Work environment/Conditions:

Overtime required to perform job functions as approved by Office Manager

Travel as needed for training and to perform job functions

Safety procedures and personal protective equipment required including protection to minimize the risks from X-rays and blood borne pathogens

Potential long hours standing on feet

Interested candidates may send a resume to ...@welovesmiles.com. All qualified candidates will be contacted. Thank you for your interest in Smiles Dental!

Associated topics: chart, complete, e11, hygienist, polishing, processing, rda, rdh, resolution, scaling