Lead Bike Technician - Bicycle Village / Colorado Ski & Golf - Full Time Year Round - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Bike Service Shop Service Lead is responsible for performing quality tunes and repairs to customer’s equipment. Completing accurate work orders and prioritizes work in an expedient manner. Supervising and directing the Bike Service shop staff as well as assist with store operations and generating sales.

Key Responsibilities and Accountabilities:

• Service and Repair customer merchandise according to established guidelines.
• Complete accurate work orders and prioritize work in an expedient manner.
• Determine customer equipment needs and assist in generating sales.
• Provide customers with the highest level of service by serving as a knowledgeable resource to customers and co-workers.
• Adhere to all company policies and guidelines.
• Remain current on industry products and trends, and demonstrate knowledge of products.
• Protect company assets through loss prevention techniques.
• Maintain all company paperwork according to policy.
• Communicate with store management to achieve a seamless customer experience and maximize profitability.
• Train, Lead, and Manage Associate Technicians.
• Identify shop supply needs.
• Manage work order flow to completion.
• Maintain equipment and identify equipment servicing needs.
• Maintain a clean and safe work area, adhere to all safety procedures
• Ensure all proper housekeeping methods and overall cleanliness of the shop is adhered to.

Job Requirements:

• HS Diploma of GED equivalent
• Passion for Cycling
• 3-4 years of Bike Service Shop experience
• Ability to troubleshoot and elevate questions or concerns to management
• Self-motivated with the ability to multi-task
• Commitment to providing excellent customer service
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English 
• Basic computer skills 

• Ability to work a flexible schedule; including nights, holidays and weekends 

Some of the benefits include: 

• Excellent training and professional development
• Employee discounts at our retail stores
• Free ski/snowboard pass to our world-class resorts; including Breckenridge, Keystone, Vail & Beaver Creek
• Medical, Dental, Vision and Prescription Drug plans
• 401 (k) Retirement Plan

Founded in 1974 Bicycle Village has remained a Colorado owned and operated business for more than 30 years. From our modest beginnings to our now five sprawling stores we a have become part and continue to grow Colorado’s cycling community. We offer guided bike tours, demo days and even spinning classes in our stores. We outfit professional tri-athletes, downhill mountain bikers, work commuters and family alike. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. Join our team and become part something much bigger… become part of the Colorado cycling community and Vail Resorts. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 145616