Manager Business Analytics

JOB SUMMARY
The Manager Business Analytics position will be part of the ShopYourWay (SYW) Analytics team supporting Member, Partner (5-3-2-1/Uber etc.), targeted offer, Services and Product analytics. Role will support various strategic initiatives across SYW Marketing, eCommerce, Store Operations, and other functions through the use of advanced analytics. The role will also have an emphasis on processes and system solutions to identify member behavior patterns and use these insights to drive decisions to improve member experience. The breadth of projects will span Sears, Kmart, SYW, and our online Marketplace.
The Manager Business Analytics performs disciplined, detailed reporting and deep dive business analyses; The story-telling of SHC member data enables SHC to grow, engage, and retain its diverse customer base across all formats. He/She will be responsible for fast, accurate, and actionable insights, and is expected to work with off-shore analytic resources and partner with other on-site resources to deliver key reporting and analysis. He/She acts as a champion of fact based data driven insights on customer behavior/campaign response across different channels to direct change in the business and drive incremental revenue.
As a senior analytical team member within the department, the role will work closely with his/her manager and other team members to ensure accurate and timely reporting for our business partners and to follow and execute sound and thorough test procedures and practices. The role will mentor/coach less experienced members of the team on analytical approach, problem solving and automation methods.

JOB DUTIES/RESPONSIBILITIES

• Work within and across teams to provide analytics insights related to members, partners, offers, products and services.
• Hands on business analytics support/story telling for key SYW Marketing initiatives
• Manage offshore analytic resources
• Use analytical methods to drive targeted promotional activities across various channels and member touch-points
• Understand operational challenges and provide baseline key performance metrics
• Profile members and member segments work on pre and post analyses.
• Set up/Automate on-going reporting and tracking dashboards to continuously monitor impact
• Communicates findings and recommendations to leadership and works in an advisory capacity to implement recommendations
• Execute analytics projects within aggressive timelines
• Contribute to process of implementing new tools and approaches
• Contribute to development of improved infrastructure needed to support advanced analytics
• Performs other duties as assigned (LEAVE ON FOR NON-EXEMPT JOBS ONLY)

REQUIREMENTS

• BS or BA Mathematics, Statistics, Business, Economics or other related fields with emphasis in quantitative methods is a plus; MBA or Master's degree in related field preferred
• Minimum 3 to 5 years of experience in business analytics/story telling with data, strategy consulting, or in-house strategy group required
• Excellent technical and analytical skills - effective people and communication skills
• Strong hands on experience with SQL and Advanced Excel (pivots, charts, formulas, macros etc.) required;
• Experience working with Teradata/Google cloud/Hadoop preferred.
• Tableau, Looker development experience preferred.
• Flexibility and ability to work on multiple assignments in a fast paced environment
• Able to work independently but understands when to seek support
• Strong organizational skills
• Accepts ownership of a variety of challenging deliverables and deal with a complicated/detail-oriented environment
• Ability to apply analytical rigor to complex business issues and translates customer insights into financially viable retail initiatives
• Highly skilled in problem solving and able to convey key initiatives to senior-level management
• Ability to clearly communicate with and persuasively present to a wide variety of audiences; exceptional written communication
• A leader who will work with more junior team members to improve their skills
• Experience in retail and Marketing Analytics is a plus
• Prior experience in off-shoring culture is an added bonus

EEO EMPLOYER