Cashier/Expo - Full-time / Part-time

The Cashier/Expo, is a team member of the Front of House. The Cashier/Expo is responsible and accountable for superior customer satisfaction through positive customer management in greeting, menu guidance, payment process, loyalty benefits, and ensuring that core values are carried out through execution. The Cashier/Expo is expected to be a role model for the company culture, and always exhibit the highest standards in overall guest experience, by delivering the best service, in the cleanest, most friendly and safest dining environment.

The Cashier/Expo reports directly to the assigned Shift Leader [SL] and General Manager [GM]. The Cashier/Expo is accountable for executing the policies, procedures and direction provided by the SL and/or GM. The Cashier/Expo is required to successfully complete and meet the requirements of the General Team Member Training Certification and the Cashier/Expo Training Certification. The Cashier/Expo must be able to fluently speak and write in the English language in order to best communicate with our customers, vendors, and leadership, and must maintain professional dress, speech, and behavior at all times.


RESPONSIBILITIES:

Ensures that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values

Superior knowledge of entire menu, ingredients, modifications, allergens, upcharge costs

Field inside, drive-thru, and phone orders

Performs work of other team members as needed

Operating a Point of Sale system [POS], accurately reconcile daily check outs, sales, tips, and credit cards

Proper cash handling procedures at all times

Abide by policies and procedures for comps, voids, employee food, and customer loyalty program

Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level

Addresses customer complaints and reports to SL and/or GM

Performs table touches to ensure order accuracy, food quality, needed refills, and guest satisfaction

Keeps company passwords and intellectual property confidential

Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times

Use, implementation, and adherence to all company policies, procedures, systems and processes

Regular and predictable attendance:

Job Requirements
KNOWLEDGE, SKILLS, EDUCATION + EXPERIENCE REQUIRED FOR THE JOB:

18+ years of age
High school graduate
Prefer prior restaurant experience, it is not required
Dependable, honest, trustworthy, possesses integrity
Positive attitude and great personal drive
Courteous and enthusiastic
Willingness and ability to learn in a fast-paced sales environment
Exceptional communication skills
Exceptional guest services skills
Basic math and computer skills
Prefer proficiency on Aloha POS, it is not required
Prefer ability to handle multiple projects simultaneously and efficiently
Successful completion of General Team Member Training Certification
Successful completion of Cashier/Expo Training Certification
Availability to work on weekends
Reliable transportation