Customer Service Support/Help Desk Technicians - Full-time / Part-time

Experienced Customer Service and/or Technical Support Wanted! Former Wireless Employees Welcome! Interviews this week!
Job Description
Staffmark loves matching great people to great jobs. Join Staffmark's team and get your foot in the door with one of the area's best companies and most respected brands in the US -- Asurion!! Staffmark is accepting applications for tech savvy Customer Support / Help Desk Technicians in the NW Vegas area.

Help Desk Technician / Customer Service - Premier Support Solutions
If you're the tech-minded person who enjoys helping friends and family with their apps and gadgets, and mobile devices, you may be the ideal Customer Support / Help Desk Technician.
In this role, you'll provide what Asurion provides best: exceptional customer service and technical expertise. On the phone or via messages through our website, chat and email, you'll work one-one with customers, walking them through their tech problems and finding solutions.
The job is fun, it's challenging, and personally and professionally rewarding. Whether customers don't know what to do or they just don't have time to fix it themselves, you'll be their hero—their patient, go-to expert, helping with everything from laptops and tablets to smart phones.
We'll give you the support to help you succeed, including in-depth interactive training on the systems, applications and tools that facilitate device set up, education, and troubleshooting. If a service or feature isn't working, you'll help get it up and running. You'll also be a teacher, explaining everything from device capabilities to wireless carrier data product offerings. And when you're finished, you'll simply log each customer's data, including contact information, a statement of the problem and resolution, and a list of the tools you used.

You'll be a valued member of our team, too, providing feedback to the entire organization on what matters most to Asurion: our customers.
Our Customer Support Technicians are:


Excited to touch and explore new technology
Have an unquenchable curiosity about how personal technologies work and connect with one another
Typically the people friends and family turn to for tech solutions
Early adopters of new apps and technology
Always curious to understand the latest bugs and solutions in newly released operating systems
Personable, patient, and empathetic
Teachers who enjoy solving technical problems
Comfortable meeting and talking to people
Always willing to help

Please reply back with your resume to jayne.eggleston@staffmark.com be considered...
Job Requirements:
Working knowledge or ability to learn multiple hardware platforms and operating systems, including: Windows, Android, Blackberry OS and, Apple IOS, wireless technology, wireless equipment and applications

Ability to troubleshoot reported problems on hardware, software, OS, applications and device compatibility

Strong decision making and problem solving skills

Excellent computer skills (of course)

Excellent voice and interpersonal communication skills

Ability to retain the detailed information needed to solve complex problems

Good organizational skills and the ability to multi-task

Comfort with Web-based tools and search engines

The patience to adapt to varying customer knowledge and skill levels

The following video link shows a day in the life at Asurion!
https://www.youtube.com/watch?v=8AM9b5Y9Aes&list=PLH3EyLi9w_vdODby0cEE5Mj5iTg_XRtOw&index=7
If interested & have the skills mentioned, please reply back with your resume to jayne.eggleston@staffmark.com.




Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.