The job below is no longer available.
You might also like
in Winter Park, FL
Starting at $15Verified per hour Orlando INFINITI • 20h agoUrgently hiring 8.9 mi Use left and right arrow keys to navigate- $18
est. per hour Orlando INFINITI • 20h agoUrgently hiring 8.9 mi Use left and right arrow keys to navigate - $18
Verified per hour SPECTRUM • 3h agoJust posted Urgently hiring 2.3 mi Use left and right arrow keys to navigate - $18
est. per hour Willis Towers Watson • 2h agoJust posted Urgently hiring 8.5 mi Use left and right arrow keys to navigate - Up to $50
Verified per hour Christian Brothers Automotive • 2h agoUrgently hiring 17.4 mi Use left and right arrow keys to navigate
Customer Service Representative 2 & 3 - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Winter Park, FL Winter Park, Florida |
About this job
Supports Service Contract customers calling in for services/assistance with their protection agreements.
he Protection Agreement Advisor 2 is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of an SHC Protection Agreement product or requests to cancel agreements.
The Protection Agreement Advisor 3 is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of an SHC Protection Agreement product and also acts as a liaison between customers and SHC to include all business partners to respond to inquiries, complaints, problems or compliments.
Customer Service Representative 2
Job Duties/Responsibilities: * Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to SHC product protection plans including requests to cancel agreements * Analyzes the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions * Escalates customer issue as needed based on established guidelines * Responds to requests for cancellations and determines root cause for request and provides alternative solutions to canceling the protection agreement * Utilizes multiple applications/formats enabling access to customer information and enter updates * Maintains a high level of business/product knowledge via onsite and online training * Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines. * Performs other duties as assigned Education Experience: HS Graduate or Equivalent Years of Related Experience:
Customer Service Representative 3
Job Duties/Responsibilities: * Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to SHC product protection plans * Analyzes the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions * Escalates customer issue as needed based on established guidelines * Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for SHC and the customer * Initiates follow up communication with customer to ensure complete resolution * Utilizes multiple applications/formats enabling access to customer information and enter updates * Maintains a high level of business/product knowledge via onsite and online training * Initiates referrals to upper management to expedite resolution of customer concerns/inquiries * Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines * Performs other duties as assigned Education Experience: HS Graduate or Equivalent Years of Related Experience: < 1 Year
Equal Opportunity Employer / Disability / Vet.
he Protection Agreement Advisor 2 is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of an SHC Protection Agreement product or requests to cancel agreements.
The Protection Agreement Advisor 3 is responsible for providing assistance to customers who contact SHC with questions regarding the benefits or fulfillment of an SHC Protection Agreement product and also acts as a liaison between customers and SHC to include all business partners to respond to inquiries, complaints, problems or compliments.
Customer Service Representative 2
Job Duties/Responsibilities: * Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to SHC product protection plans including requests to cancel agreements * Analyzes the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions * Escalates customer issue as needed based on established guidelines * Responds to requests for cancellations and determines root cause for request and provides alternative solutions to canceling the protection agreement * Utilizes multiple applications/formats enabling access to customer information and enter updates * Maintains a high level of business/product knowledge via onsite and online training * Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines. * Performs other duties as assigned Education Experience: HS Graduate or Equivalent Years of Related Experience:
Customer Service Representative 3
Job Duties/Responsibilities: * Responds to and follows up to inbound customer calls, written correspondence or e-mails received by SHC in reference to SHC product protection plans * Analyzes the customer's concern/inquiry to determine and execute effective and satisfactory resolution per the agreement terms and conditions * Escalates customer issue as needed based on established guidelines * Responds to escalated concerns/inquiries received by senior/executive management to negotiate a satisfactory resolution for SHC and the customer * Initiates follow up communication with customer to ensure complete resolution * Utilizes multiple applications/formats enabling access to customer information and enter updates * Maintains a high level of business/product knowledge via onsite and online training * Initiates referrals to upper management to expedite resolution of customer concerns/inquiries * Adheres to all SHC policies, procedures, Code of Conduct and ethical guidelines * Performs other duties as assigned Education Experience: HS Graduate or Equivalent Years of Related Experience: < 1 Year
Equal Opportunity Employer / Disability / Vet.
Your Privacy Choices