CSS (Customer Service Specialist) - Full-time / Part-time

Description:The Customer Service Specialists are responsible for serving as a liaison between customers, field offices and vehicle recipients. Duties include maintaining operational efficiency by managing assigned orders; maintaining communication with the field offices and customer to ensure work orders are completed in a timely manner while adhering to individual customer parameters for each order. Other duties include:*Answering telephones, emails and any other communications promptly and courteously.* Conducting telephone queries and communications in a professional manner with a display of business decorum.*Greeting customers warmly and ascertaining the reason for calling.*Providing exceptional customer service by developing good working relationships with customers.*Documenting and resolving customer complaints via telephone and email to ensure customer satisfaction.*Coordinating daily activities and tracking order progression through provided tools to ensure timely customer service.*Assisting with admin duties such as answering non-order specific questions from both corporate and retail customers, placing and cancel orders as requested and disseminating email.*Providing and recording customer quotes.*Assisting the creation and distribution of ad hoc reports for customers*Retrieving, assigning and monitoring customer orders to include placing orders.*Utilizing various transportation provider systems to fulfill customer re-locations as requested.*Tracking order progression through provided tools to ensure timely customer service.*Contacting customers via telephone and email to verify order information.*Initiating timely customer communication with regard to vehicle issues, per established customer parameters.*Addressing questions and offering solutions to customer and inter-company personnel.*Assisting with driver communications in the field*Creating and developing innovative ways of streamlining the operations process wherever possible and within the guidelines of customer requirements and team goals*Providing special project support to all departments within the organization