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in Kirkwood, CA

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Hours Full-time, Part-time
Location Kirkwood, CA 95646
Kirkwood, California

About this job

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

Job Summary: This is a supervisory position with direct reports, responsible for ensuring exceptional guest service as well as for hiring/staffing, scheduling and performance management/evaluations. This position also fulfills day-to-day work responsibilities as needed, which includes handling/resolving the most challenging guest issues/requests and works collaboratively with other departments to ensure an exceptional guest experience and address guest issues as needed. On some mountains, it may oversee a group of volunteers, who provide exceptional service by meeting and greeting guests, hosting mountain welcome tours, offering on-mountain information and services, and providing guests with daily "treats." 

 

Additional responsibilities include (but are not limited to):

•           Daily Snow Report Distribution/ Weekly Marketing Reports
•           Correct information dissemination (road conditions, mountain updates, lift closures,        

             ticket/season pass deals and various resort wide operations.)
•           Collecting, categorizing, and distributing Lost and Found items
•           Staff Guest Service desk.  Respond to guest concerns, while ensuring complete Guest satisfaction
•           Responsible for checking and responding to messages, both email and telephone
•           Record keeping, data entry, and some basic computer activities

•           Lead and motivate team members

 

Requirements:

  • Able to stand for long periods of time;
  • Able to work in all weather conditions including snow and sunshine;
  • Ability to read, write, speak, and comprehend English language proficiently;
  • Able to work a flexible schedule including weekends and holidays.
  • Previous experience in Guest Services at Kirkwood

 

Preferred skills:

  • An outstanding personality that is approachable, friendly, and out going
  • Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision.
  • Ability to communicate professionally with coworkers, customers and vendors.
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

If you want to work for a different kind of ski resort, you’ve found your perfect match at Heavenly. With a massive mountain full of off-the-grid terrain and incredible views of Lake Tahoe, Heavenly is for those who want to go big and forge their own path. From on-mountain concerts to world-famous après ski parties and a one-of-a-kind DJ CAT, Heavenly exudes high-energy from first chair to last call. Come be a part of the team committed to delivering a refreshingly unique ski experience.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 145324