Consultative Sales Associate - Home Appliances

The Consultative Sales Associate is responsible for enhancing the experience of members and driving profitable sales of Home Appliance area by providing proactive consultative sales assistance and support to the member, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.

JOB DUTIES/RESPONSIBILITIES (Continued):
* Demonstrates the right behaviors in the selling process and takes ownership for identifying needs and recommending appropriate solutions.
* Has initial conversations with the member using the MFE process to qualify their needs specific to HA. Asks a series of discovery questions to understand the member s needs, use data about shopping patterns or their feedback to identify solutions that can improve the quality of the shopping. Documents this so that the HA Consultative Selling Associate, that will further assist them, has all the needed customer information to move the sale forward.
* Ensures a seamless transition of the member to an HA CSA to complete the conversation and sale. Includes information throughout the discussion about promotions and SYW points they can earn as a SYW member when buying from Sears. Engages with Members in a professional manner to deliver a Members First experience.
* Partners with Selling and Sales Support Associates to provide superior Member service by making sure all merchandise on the floor is filled, signed and correctly presented. Ensure Concierge table is set with supplies and ready to welcome Members.
* Understands and is capable of completing sales and service transactions using POS and online systems.
* Leverages technology to enhance the customer experience by meeting or exceeding member sales objectives. Foster an ongoing relationship with members utilizing the Lead Management System to ensure satisfaction with services and follow up. Serve as a point of contact for members within HA. Assist and facilitate with digital Shop Your Way engagement through applications, kiosks and mobile devices.
* Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives.
* Understand and optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Merchandise Replacement Agreements, and other miscellaneous income opportunities)
* Constantly monitors customer flow with HA for purposes of customer assistance and store security
* Uses basic Internet navigation to access and print information and reports
* Performs other duties as assigned.

REQUIRED SKILLS:
* Basic reading, arithmetic, and writing and oral communication skills
* Basic Internet navigation skills
* Effective oral and written communication skills to communicate with a wide variety of people internally and externally.
* Working while standing for long periods of time
* Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job
* Lifting and holding up to 50 pounds, bulky and large-sized merchandise
* Adhere to SHC dress code

PREFERRED SKILLS:
* Prior work experience in service and sales position.
* Independent, self-starter with experience directing own work.

JOB REQUIREMENTS:
* High school diploma or equivalent
* 16 years of age or older

Equal Opportunity Employer / Disability / Vet.