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Concierge
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Washington, DC Washington, District of Columbia |
About this job
Concierge
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview:
Located in Washington's fashionable West End, The Fairmont Washington, D.C., Georgetown surrounds you with comfort and luxury. The perfect hotel for either business or leisure travel, The Fairmont Washington, D.C., Georgetown offers spacious guestrooms and the brilliant colors of nature found in the hotel's central garden courtyard, reflecting these tones throughout the property.
Summary of Responsibilities:
Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Assist guests with mail, messages, and any plans or arrangements they require
* Assist with any plans or arrangements the guest intends to make during their stay
* Assist guests regarding hotel facilities in an informative and helpful way
* Greet, check-in and settle guest accounts while ensuring all service standards are followed
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Qualifications:
* Previous customer related experience an asset
* Must possess a professional presentation
* Must possess outstanding guest services skills and sophisticated verbal & written communication skills
* Computer literate in Microsoft Window applications an asset
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively with fellow colleagues as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
* Frequent standing and walking throughout shift
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps
* Frequent standing and walking throughout shift
Visa Requirements: Must be able to provide valid work authorization for the United States.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests' needs and make informed suggestions will ensure they have a truly memorable stay.
Hotel Overview:
Located in Washington's fashionable West End, The Fairmont Washington, D.C., Georgetown surrounds you with comfort and luxury. The perfect hotel for either business or leisure travel, The Fairmont Washington, D.C., Georgetown offers spacious guestrooms and the brilliant colors of nature found in the hotel's central garden courtyard, reflecting these tones throughout the property.
Summary of Responsibilities:
Reporting to the Director, Front Office, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Assist guests with mail, messages, and any plans or arrangements they require
* Assist with any plans or arrangements the guest intends to make during their stay
* Assist guests regarding hotel facilities in an informative and helpful way
* Greet, check-in and settle guest accounts while ensuring all service standards are followed
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
Qualifications:
* Previous customer related experience an asset
* Must possess a professional presentation
* Must possess outstanding guest services skills and sophisticated verbal & written communication skills
* Computer literate in Microsoft Window applications an asset
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively with fellow colleagues as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
* Frequent standing and walking throughout shift
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps
* Frequent standing and walking throughout shift
Visa Requirements: Must be able to provide valid work authorization for the United States.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts---and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities---throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific---as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!
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