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District Manager, midatlantic- Club Monaco - 5526453 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Washington, DC Washington, District of Columbia |
About this job
Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.
OverviewTo contribute to the successful financial growth of the Company by ensuring customer service exceeds expectations, operational integrity in all retail stores, and development and promotability of our management population. Responsible for the overall results of a group of stores referred to as a District. This position will be based in Vancouver. Responsibilities:Financial To achieve or exceed financial plans for the district through effective planning and execution thereby contributing to the Company's overall financial results. Sales and Customer ServiceTo maximize personal sales at all opportunities and understand/enhance the customer's experience. Communicate effectively with customers to determine needs and demonstrate ways to increase personal and store productivity. Provide feedback and recommendations on new merchandise that can be mixed with existing stock and previous purchases. Human ResourcesTo contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store management team able to meet service and sales goals. Store Operations Drive and maintain the operational excellence within the retail doors and ensure adherence to all corporate/store policy and procedures.Product Insight, Inventory Management and Local MarketingContribute to the Company's growth through having a deep understanding of the local prduct needs and expressing those needs to the corporate buying team. Ensure proper inventory management and the achievement of the appropriate gross margin return on investment. Lead local marketing efforts include event proposals, local charity tie ins, and community relations. Visual Presentation/Store MaintenanceTo ensure brand aesthetic of company is properly communicated and reflected to customer. Loss PreventionContribute to successful Company growth and securing our assets through implementation of effective Loss Prevention methods. Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position requirementsFoster a positive team environment by empowering members to participate and cooperate on store initiativesProvide department insight related to the customer experience and communicates information to district team and corporate officeInnovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline resultsAssume Store Manager responsibilities in his or her absenceCustomer ExperienceEnsure all customer service standards are consistently executed and utilize company tools to better service the customerMotivate and coach store team to achieve personal and store sales goalsLead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team developmentMonitor sales floor and zone coverage to drive sales and maintain customer focusBuild repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executedEnsure store teams receive customer service & product knowledge training to strengthen selling skillsDemonstrate best in class customer service & lead by example on the sales floorModel and ensure dress code complianceAchieve personal SPH goals*People & DevelopmentTo contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goalsEnsure management and service associates clearly understand and meet job expectationsSchedule and facilitates training sessions where needed to develop individual and overall team skills and abilitiesCoach and mentor staff to achieve optimal results including succession planning for current and future positions.Execute on-boarding and training of new hires as neededVisual Presentation/Store MaintenanceEnsure store meets visual merchandising and maintenance standardsTo ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and peopleTrain and support store team in the planning and supervision of store flips and regular merchandising needsEnsure store works to merchandising/flip calendarsProvide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunitiesFinancialAchieve or exceed financial plans through effective planning and execution thereby contributing to the Company's overall financial resultsAnalytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goalsMonitor sales and financial results, take appropriate action at store level, and communicates needs to store managerEnsure all store actions optimize sales, merchandise investment, wage investment and minimize stock shortageEnsure disciplined control of all store expensesInventory ManagementTo contribute to company growth through inventory management and the achievement of appropriate gross margin return on investmentsMaximize inventory to achieve planned sales through actions focused on selling what we own today and communicating inventory needsEnsure operational integrity & asset protection compliance in day to day operations & practices
Skills and RequirementsDrives the business based on teamwork and cooperation based on common goals to meet resultsIs a strong decision makerIs an excellent communicator and influencer both in the field and Head OfficeFully understands and champions the brand and product Seeks challenges, stays up to date with the market place, looks for ways to innovate and takes risksDescribes and shares with others a future we can create through positive modeling and trainingIs a strong change agent with the ability to be innovative in both motivating individuals and building the businessDemonstrates strong time management and organization skills to keep priorities in focusEnsures game plans are strategic to meet business goals Has a strong achievement orientation, motivates the team to ensure goals are met and a plan is in place to meet them Makes strong business decisions when faced with complex and ambiguous alternativesAssesses all relevant implications to the business for proposed changes Minimum of 5 years retail management experience in a flagship, multiple door setting Strong knowledge of the market in which he/she is serving in
Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York City's Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.
OverviewTo contribute to the successful financial growth of the Company by ensuring customer service exceeds expectations, operational integrity in all retail stores, and development and promotability of our management population. Responsible for the overall results of a group of stores referred to as a District. This position will be based in Vancouver. Responsibilities:Financial To achieve or exceed financial plans for the district through effective planning and execution thereby contributing to the Company's overall financial results. Sales and Customer ServiceTo maximize personal sales at all opportunities and understand/enhance the customer's experience. Communicate effectively with customers to determine needs and demonstrate ways to increase personal and store productivity. Provide feedback and recommendations on new merchandise that can be mixed with existing stock and previous purchases. Human ResourcesTo contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store management team able to meet service and sales goals. Store Operations Drive and maintain the operational excellence within the retail doors and ensure adherence to all corporate/store policy and procedures.Product Insight, Inventory Management and Local MarketingContribute to the Company's growth through having a deep understanding of the local prduct needs and expressing those needs to the corporate buying team. Ensure proper inventory management and the achievement of the appropriate gross margin return on investment. Lead local marketing efforts include event proposals, local charity tie ins, and community relations. Visual Presentation/Store MaintenanceTo ensure brand aesthetic of company is properly communicated and reflected to customer. Loss PreventionContribute to successful Company growth and securing our assets through implementation of effective Loss Prevention methods. Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position requirementsFoster a positive team environment by empowering members to participate and cooperate on store initiativesProvide department insight related to the customer experience and communicates information to district team and corporate officeInnovative and entrepreneurial mindset to utilize all tools/support available within framework of business and develop creative approaches to drive topline resultsAssume Store Manager responsibilities in his or her absenceCustomer ExperienceEnsure all customer service standards are consistently executed and utilize company tools to better service the customerMotivate and coach store team to achieve personal and store sales goalsLead productive customer experience manager segments by facilitating an energized pace, positive service environment, and team developmentMonitor sales floor and zone coverage to drive sales and maintain customer focusBuild repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consistently executedEnsure store teams receive customer service & product knowledge training to strengthen selling skillsDemonstrate best in class customer service & lead by example on the sales floorModel and ensure dress code complianceAchieve personal SPH goals*People & DevelopmentTo contribute to long term growth by minimizing turnover, recruiting high level candidates as needed, & maintaining and developing a store team of managers and service associates able to meet service and sales goalsEnsure management and service associates clearly understand and meet job expectationsSchedule and facilitates training sessions where needed to develop individual and overall team skills and abilitiesCoach and mentor staff to achieve optimal results including succession planning for current and future positions.Execute on-boarding and training of new hires as neededVisual Presentation/Store MaintenanceEnsure store meets visual merchandising and maintenance standardsTo ensure brand Integrity is reflected to the customer through enhancements in presentation, product, and peopleTrain and support store team in the planning and supervision of store flips and regular merchandising needsEnsure store works to merchandising/flip calendarsProvide necessary feedback to the corporate office and field visual teams to drive the business through visual merchandising opportunitiesFinancialAchieve or exceed financial plans through effective planning and execution thereby contributing to the Company's overall financial resultsAnalytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goalsMonitor sales and financial results, take appropriate action at store level, and communicates needs to store managerEnsure all store actions optimize sales, merchandise investment, wage investment and minimize stock shortageEnsure disciplined control of all store expensesInventory ManagementTo contribute to company growth through inventory management and the achievement of appropriate gross margin return on investmentsMaximize inventory to achieve planned sales through actions focused on selling what we own today and communicating inventory needsEnsure operational integrity & asset protection compliance in day to day operations & practices
Skills and RequirementsDrives the business based on teamwork and cooperation based on common goals to meet resultsIs a strong decision makerIs an excellent communicator and influencer both in the field and Head OfficeFully understands and champions the brand and product Seeks challenges, stays up to date with the market place, looks for ways to innovate and takes risksDescribes and shares with others a future we can create through positive modeling and trainingIs a strong change agent with the ability to be innovative in both motivating individuals and building the businessDemonstrates strong time management and organization skills to keep priorities in focusEnsures game plans are strategic to meet business goals Has a strong achievement orientation, motivates the team to ensure goals are met and a plan is in place to meet them Makes strong business decisions when faced with complex and ambiguous alternativesAssesses all relevant implications to the business for proposed changes Minimum of 5 years retail management experience in a flagship, multiple door setting Strong knowledge of the market in which he/she is serving in
Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York City's Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.