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Customer Service Coordinator, RAD-Gateway Call Center - Rockville, MD - Contractor Conversion
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Rockville, MD Rockville, Maryland |
About this job
We Work to Protect Investors. Join our Team.
The Financial Industry Regulatory Authority (FINRA) is seeking well-qualified individuals for our Customer Service Coordinatoropening in Rockville, MD. To be considered for this position, please submit your resume through our career site at no phone calls, please.
Job Summary:
Utilizing analytical skills and various on-line resources, respond to calls from the general public as well as lawyers, SROs, brokerage firms, the media, and internal customers to provide information on all aspects of FINRA as appropriate. Provide form filing and navigational assistance to entitled users of the secure registration system.
Essential Job Functions:
The Financial Industry Regulatory Authority (FINRA) is seeking well-qualified individuals for our Customer Service Coordinatoropening in Rockville, MD. To be considered for this position, please submit your resume through our career site at no phone calls, please.
Job Summary:
Utilizing analytical skills and various on-line resources, respond to calls from the general public as well as lawyers, SROs, brokerage firms, the media, and internal customers to provide information on all aspects of FINRA as appropriate. Provide form filing and navigational assistance to entitled users of the secure registration system.
Essential Job Functions:
- Respond to customer requests for information regarding FINRA, FINRA Regulation, and its members by utilizing various corporate applications: Web CRD/IARD, Proctor, FINRAnet and appropriate web sites.Provide functional and navigational support.
- Provide pending and approved member firms with assistance in form and registration processing.
- Process information requests and route calls to the appropriate department or individual.
- Log cases in CRM application (CRIS) and ensure resolution within the allotted timeframe.
- Provide support to internal and external customers with regard to the enterprise-wide security feature associated with most corporate applications.
- Provide non-registered representatives with assistance regarding Form U4 / U5 filing information and two-year license registration questions.
- Assist executive representatives and authorized contacts of member firms in updating their quarterly review of the FINRA Contact System (NCS) to ensure compliance with FINRA regulations.
- Review the Proctor application to determine registration and scheduling of non-member examination applications.
- Assist the FINRA Regulation District Offices in their compliance activities by providing registration information on both firms and representatives.
- Provide the investing public with the procedures for initiating a customer complaint against a FINRA member firm or registered representative.
- Respond to customer requests for BrokerCheck reports or publications. Provide customer with appropriate feedback on delivery time and/or cost of publications.
- Attend all application related training.
- Maintain essential skills by attending training programs and participating in required staff meetings, which may occur outside normal business hours.
- Perform any other duties required to the effective operation of the RAD Department.
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