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in Reno, NV
Full Time Return Agent
•30 days ago
Hours | Full-time, Part-time |
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Location | Denver, CO Reno, Nevada |
About this job
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue. - Complete return transactions with 100% accuracy.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Management reserves the right to modify, change or delete duties assigned.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be at least 18 years old
- Minimum of 1 year experience handling customer service functions.
- Must have basic computer skills
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the last 3 years
- No drug or alcohol related convictions on driving record in the last 5 years