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in West Chester, PA
Customer Service Manager - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | West Chester, PA West Chester, Pennsylvania |
About this job
Job Description:
Our client in the Avondale, PA area is seeking a Customer Service Manager to join their growing team. This person is responsible for management of a call center as well as the overall strategy of the customer service execution for the company, and will work cross departmentally to enhance and develop policies and procedures associated with customer handling.
Working hours: Monday-Friday, 8am-5pm
Skills:
Duties:
Manage Customer Service Representative within the call center
Provide techniques for using products to current and potential customers
Ensure company compliance with regulations
On-site management and follow-up for compliance standards
Provide support to ensure customer satisfaction and feedback related to service products.
Develop and maintain policies and procedures for local, state and federal environmental regulations
Manage systems to ensure compliance with FDA regulations and ISO standards within the service operations team
Provides oversight of all training requirements and delivery.
Qualifications:
Bachelor's degree with a Business or Technical focus
7-10 years' experience managing customer facing activities directly related to FDA regulations, ISO standard
Knowledge in technical support, manufacturing and medical device sales
Knowledge of customer and technical service in the Health Care field required
Demonstrated leadership, analytical, planning and organizational skills
Excellent written and verbal communication skills
Working hours: Monday-Friday 8:00am-5:00pm