Customer Service Representative

Job Description:

Randstad is looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

Working hours: 8am - 5pm

Skills:

Requirements:

--Proven customer support experience or experience as a client service representative

--Track record of over-achieving quota

--Strong phone contact handling skills and active listening

--Familiarity with CRM systems and practices

--Customer orientation and ability to adapt/respond to different types of characters

--Excellent communication and presentation skills

--Ability to multi-task, prioritize, and manage time effectively