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Customer Service Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Falls Church, VA Falls Church, Virginia |
About this job
Supporting the Most Exciting and Meaningful Missions in the World
Customer Service ManagerPosition Description:
Overview:
Serve as the Customer Service Manager (CSM) for a Support Services contract in the Washington Metropolitan Area in support of an Intelligence Community customer. The CSM will be responsible for managing a team that provides customer service support, scheduling, processing requests and assistance with Government conferences.
The CSM shall demonstrate and apply highly developed interpersonal, analytical and communication (written and verbal) skills with the ability to effectively manage in a dynamic, fast pace environment.
Responsibilities:
- Direct and manage customer service employees, maintaining full compliance with all required policy, regulations and directives
- Manage a customer service center, administrative personnel and conference room management activities as required for an effective, customer friendly and responsive organization.
- Provide customer service support by staffing a customer service desk to respond to questions and inquiries and to receive, process and track all work requests
- Provide opening procedures to include posting conference schedules at government facilities
- Provide notary services and oversight of contract key management and control
- Recommend, develop, implement, establish and enforce procedures and programs to increase efficiency and cost effectiveness
- Key responsibilities on contract performance include adherence to company and government processes, regulations, and statutes
- Establish milestones and monitors adherence to master plans and schedules identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications
Required Qualifications and Experience:
The Customer Service Manager shall possess, at a minimum:
- High School Diploma or GED
- Two (2) years of recent experience managing a customer service center for a large tenant population to include multiple customer groups.
- Demonstrated computer skills (Microsoft Office, Lotus Notes etc)
- Demonstrated operational and management experience in customer service operations.
- Personnel management experience with excellent oral and written communication skills
- Experience working within the Intelligence Community
- Experience using MAXIMO preferred
- TS/SCI clearance with Polygraph