CUSTOMER SERVICE SPECIALIST - Full-time / Part-time

Description

As our Nike Athletic Centers - Customer Service Specialist, you will greet and assist all Members of the Nike s Athletic Centers. You are the face of our brand of CAP/CAN. You will the first point of contact on our member retention strategy. Our procedures are designed to build confidence and credibility with our members while protecting Nike assets. Your ability to consistently administer defined procedures and document exceptions while providing excellent customer service is critical. Your outstanding written and verbal communication skills will ensure that information is presented in a clear, positive, collaborative way, assuring that teammates and other Nike employees are given reliable and current information. You ll perform a variety of administrative duties answer external and internal phone calls, and respond to members and building visitors with a high level of energy providing professional, respectful service at all times.
As a member of our high-performing team with a focus on customer service, it will be your responsibility to be curious and aware, offering suggestions that will help us strengthen our customer relationships and maintain the safety and integrity of our brand and facilities.
Responsibilities:

• Welcome, greet, and register Members and guests in a friendly, expedient and courteous manner.
• Answer incoming calls within expected time frame in a positive, professional and consistent manner according to established standards to ensure premium service.
• Effectively and successfully handle a number of competing priorities at the front desk while maintaining excellent customer service every time.
• Provide service to Athletic Center Members and guests in a professional and businesslike manner at all times.
• Submit accurate registration / cancellation paperwork while working closely with HR Payroll to ensure deductions accurately reflect the membership dues for the employee.
• Understand membership check-in software and acknowledge every visitor/ Member entering and exiting the Athletic Center.
• Understand and enforce policies and procedures at all times.
• Answer questions regarding activities, special events and policies.
• Program reservations are done accurately and neatly and according to standards.
• Provide an end to end customer experience including tours, membership follow up and the ability to communicate the NAC programming.

Requirements for the position include:

• High School diploma or GED
• Two to three years work experience in a receptionist, customer service, visitor management or front-desk service role is required
• Relevant experience in a complex, high-volume environment is preferred
• Fitness or an active lifestyle preferred
• The ability to stand on feet for long-periods of time. Ability to lift 50lbs or more
• Availability to work an eight-hour shifts varying between 4:30 a. m. 9:30 p. m. and weekends
• Requires the ability to frequently move between building/desk locations to meet schedule needs
• Approachability with positive interpersonal skills while maintaining security standards and excellent customer service
• Experience in handling difficult customers
• Outstanding verbal and written communication; excellent personal and phone presence
• Proven working knowledge of PC, MS Office, Outlook software and keyboarding skills
• Able to communicate using active and reflective listening
• Able to determine course of action for best outcomes in challenging