Housekeeping Houseperson

Overview

Overview

To provide and maintain clean and attractive guest public areas and facilities and to assist room attendants while following company standards and safety procedures

Responsibilities

• Knowledge of cleanliness standards.
• Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
• Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.

• Respond and/or communicate guest requests to an appropriate supervisor in a timely and professional manner
• Maintain cleanliness and order of all assigned linen closets and storage areas, and immediately report deficiencies
• Ensure that room attendants are stocked on the floors at all time
• Regularly remove soiled linen and trash from Room Attendant s carts ensuring that no soiled linen or trash remain in hallways or service landing at the end of shift
• Remove trash and soiled linens from public areas regularly or as needed
• Ensure guestroom hallways are clear at all times
• Deliver guest requested items to appropriate locations as directed (rollaway cots, cribs, refrigerators, microwaves, etc.)
• Satisfactorily perform routine cleaning in public areas, including sweeping and mopping employees elevator landings and vacuuming guest hallways
• Report all lost and found items to Housekeeping Supervisor immediately
• Maintain a neat and adequate supply of guest room supplies in guest floor closet(s)
• Perform deep cleaning tasks as scheduled and assigned
• Promptly report any deficiencies and maintenance needs in work area
• Assist other room attendants, as directed, in the completion of their work
• Vacuum/shampoo carpet in public areas
• Remove gum, wall spot, wipe glass, pictures, clean ash urns (change sand), keep vending/ice machines clean, etc.
• Strip, wax buff the back of house hallways/tiles throughout the building as directed
• Immediately report all suspicious occurrences and hazardous conditions
• Maintain cleanliness and safety of work areas at all times
• Practice safe work habits at all times to avoid injury to self and others, including the safe operation of all power driven machinery
• Handle, store and label all hazardous substance according to state and federal regulations
• Transport laundry/linen if needed
• Receive deliveries as needed
• Keep furniture in hallways clean and dust free. This also includes windows and sills if applicable

Other duties as required

Qualifications

• High School Diploma and/or experience in a hotel or a related field preferred
• Able to follow simple verbal and written instructions
• Able to read and understand chemical labels
• Bilingual helpful but not required
• Tools and Equipment:
• High speed buffer, marble polisher, extractor and shampoo machine, vacuum, duster/rags, window cleaner, furniture polish, all purpose cleaner, cream cleanser, mop, hand vacuum, extension cord, etc.