GUEST SERVICES SUPERVISOR - Full-time / Part-time

This is the job description for Guest Services Supervisor


JOB DESCRIPTION

Job Title: Guest Services Supervisor
Department: Front Office/Guest Services
Company: Dimension Development
Reports To: Front Office Manager/ AGM/ Guest Services Manager
Supervises: Guest Services Representatives

Job Description Date: January 19, 2021

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities:
1. Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
3. Keep records of room availability and guests’ accounts. May make, confirm and cancel reservations for guests.
4. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
5. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard.
6. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
7. Take the initiative to greet guests in a friendly and warm manner.
8. Take responsibility for assigned employees in the absence of the Department Manager, assign work, and ensure proper performance of assigned employees.
9. May make restaurant, transportation or entertainment reservations for guests; may deposit guests’ valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
10. Other duties as assigned.

Job Skills:
1. Speak clearly and listen carefully.
2. Use personal judgment and specialized knowledge to give information to people.
3. Communicate well with many different kinds of people.
4. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
5. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.
Education: HS Diploma or equivalent.
Experience: Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
Licenses/Certifications: N/A

Management Activities: Check all that apply
X Direct the work of associates
X Handle associate complaints


Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.
Working Conditions: Indicate the environmental aspects of the job.
Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 10 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others.