Customer Care Representative - Full-time / Part-time

Customer Care Representative $13.30/hr, Contract - to - hire

M-F: 9:30am-6pm or 10:30am-7pm

5 Weeks of training - 100% mandatory attendance

Duties/Responsibilities:
- Employees will be responsible for answering in-coming phone calls supporting the end-user policy holders for customer support: updating contact information, bio information, billing information, beneficiary information, etc.
- Employees will average 30-40 phone calls per day (up to 45-50 phone calls per day for high performing employees). Average Handle Time for calls is around 6-8 minutes.
- Responsible for updating the customer's information & needs within their databases.

Requirements:

***strong work ethic, good attitude, and true customer-service mindset.***

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.