Inside Sales Account Representative - Full-time

The Account Rep, Inside Sales (CS) is responsible for managing, maintaining and growing a targeted client base. This position ascertains member needs by probing, maintaining strong relationships, proactive account management, and outstanding customer service in addition to driving sales targets. Acting as a dedicated account manager, this position becomes a consultant, negotiator and partner to the existing customer base.

JOB DUTIES/RESPONSIBILITIES:

• Develops relationships with clients to truly understand their needs and takes a pro-active approach to building long lasting relationships
• Serves as primary Point of Contact for a personal book of business
• Processes orders received from existing customers, CAE s and SR s.
• Collaborates with the Customer Success Specialists (CSS) to ensure excellent Post-Sales Support
• Manages and maintains your personal book of business based on volume or total revenue
• Grows personal book of business on an annual basis
• Performs Solution Selling activities to solve customers needs
• Proactively engages with customers and seeks out new opportunities
• Becomes familiar with the entire sales cycle, the post sales process and is an expert with all of Sears Commercial systems
• Records all account activities within Salesforce without exception
• Migrates all physical files, notes and other company information into Salesforce
• Collaborates with the Demand Generation Team to develop new marketing/promotional activities and drive new revenue
• Masters the use of Salesforce, SAP and other supporting systems
• Provides superior communication clear and concise on the phone and in person
• Performs other duties as assigned

JOB REQUIREMENTS:

• High school diploma or equivalent
• 3-4 years of related experience
• 18 years of age or older

REQUIRED SKILLS:

• Mastery of operations systems and various software programs, i.e. Microsoft office
• Organizational skills including prioritizing, time management, and meeting deadlines
• Proven track record of taking ownership and driving results
• Able to work independently in an entrepreneurial environment

PREFERRED SKILLS:

• Prior account management
• Inside Sales Experience

Equal Opportunity Employer / Disability / Vet.