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in Saginaw, MI

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Hours Full-time, Part-time
Location Saginaw, MI
Saginaw, Michigan

About this job

Summary

The Customer Service Associate is responsible for delivering friendly, courteous service to all customers visiting the store, presenting a positive image in person as well as on the phone, and maintaining the merchandising standards of the front end. Customer Service Associates must have a strong knowledge base of Gander Outdoors' products and the outdoor lifestyle to fully assist in customer questions and facilitate a positive checkout experience.

Responsibilities

Essential Functions:

* Drive the business to success by delivering metrics and achieving success on the Leaderboard.

* Facilitate a positive checkout experience.

* Connect with customers by asking open ended questions, recommending solutions, answering customer questions, and graciously listening to and denoting customer concerns.

* Restock merchandise to ensure the department and merchandise displays are organized and fully stocked.

* Involvement in the community to promote the brand and stay informed concerning competitors.

* Demonstrate safe practices and procedures in store by adhering to company standards.

* Re-ticket merchandise to ensure accuracy

* Ensure firearms are properly handled during the check in process at the front of the store.

* Ensure federal, state and local compliance to protect the store's FFL and adhere to company policy on the handling and inventory of firearms.

Non-Essential Functions:

* Complete other duties as assigned.

Qualifications

Education/Years of Experience:

* High school diploma as appropriate for age or working towards a high school diploma, GED or equivalent required with 1 + years prior retail experience preferred or equivalent combination of education and experience.

* Must be a minimum of 17 years of age.

Other Qualifications:

* Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.

* Demonstrates ethical and honest behavior in day-to-day interactions and business decisions.

* Outstanding oral and written communication, interpersonal, leadership skills are required to interact with all levels of the company.

* Demonstrate the ability to motivate the team to meet and exceed sales goals through excellent selling skills.

* Strong computer skills with the ability to effectively maneuver in a Windows environment and through Microsoft Office products.

* Able to freely access all areas of the register area by standing, walking, stooping, crawling, crouching, and kneeling; ability to lift and/or move up to 50 lbs.

* Ability for infrequent overnight travel.

* May be required to show proof of ability to possess a firearm per federal, state and local laws and regulations.

Gander Outdoors is committed to a diverse and inclusive work environment.

* With Rights Come Responsibility.*

Gander Outdoors is a responsible licensed federal firearms seller.