Member Service Supervisor - Full-time

Are you seeking a rewarding career with opportunity for advancement?  Do you enjoy a goal-oriented environment, challenging yourself, and working face-to-face with customers daily?  If so, we invite you to share your background and qualifications with us!  Marine Credit Union is currently seeking a Member Service Supervisor who possesses a high level of professionalism and experience within the Banking/Finance industry.

Marine Credit Union offers a competitive compensation with a low-cost comprehensive benefits package for full-time employees. Here at MCU, we value a work-life balance by providing weekends off, a PTO and paid holiday program, and giving additional PTO when our employees volunteer or have a major life event occur, including: marriage, buying a new home, and having a child. Marine Credit Union provides excellent paid training, on-going professional development opportunities, and values internal mobility.

DUTIES AND RESPONSIBILITIES:
As a Member Service Supervisor, you would be responsible for the supervision and performance of Member Service Representative (Teller) staff.  You would serve as a liaison between the member and the credit union and build an effective team that provides exceptional member service.  You would act as a mentor to assist in staff’s career development.  Member Service Supervisors perform all Member Service Representative functions as required and solve escalated member problems. You would guide Member Service Representatives in the efficient handling of member needs and accurate transactional processes. Additional duties and responsibilities include:

• Evaluate the job performance of subordinates to ensure quality member service and accurate transactions.
• Maintain comprehensive, up-to-date knowledge of all State and Federal regulations that are applicable to the transactions performed in the MSR area.
• Ensure that safety and security policies are up to date and training provided.
• Serve as vault teller for the credit union as needed, which includes ordering the cash and currency from the Federal Reserve, verifying cash received, filling cash orders, maintaining full vault security, and balancing vault cash nightly.
• Approve member exceptions and authorize service fee refunds to members when deemed necessary.
• Oversee proper availability of daily cash, money orders, and traveler’s checks.
• Investigate MSR losses and institute corrective flow of work and/or corrective disciplinary action where required.
• Analyze the work flow on an on-going basis to determine staffing requirements.
• Open new member accounts.

 QUALIFICATIONS:

The ideal candidate is one committed to providing exceptional service to both our members and the staff.  It’s more than “crunching numbers” at Marine Credit Union (MCU), we take the time to understand our members and fully understand their story to find creative solutions to help them achieve their financial dreams.  To be successful in this role, you will need to have the ability to mentor and develop staff positively. Additional qualifications include:

• Work experience within Banking/Finance required.
• Previous experience mentoring or leading other staff highly preferred.
• A record of effective work performance in a Teller or Loan Officer role.
• Ability to focus, direct, and delegate work activity for the MSR team.
• Skills in managing a team to meet set, external goals.
• Intermediate computer skills.

Marine Credit Union is an Equal Opportunity Employer.