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Rep 1, Customer Care
•30 days ago
| Hours | Full-time |
|---|---|
| Location | San Diego, CA San Diego, California |
About this job
Client Reference Code: 207468
Are you versatile and cool under pressure? Does your “can do attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customers' equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer-facing setting. Our ideal candidate also has a consultative sales approach.
Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
Basic qualifications required to work in the Spectrum Customer Care environment:
* 6 months or more customer service experience; 1 or more years preferred
* 6 months or more working with multiple software applications; 1 or more years preferred
* 6 months or more sales or retention experience preferred.
* 6 months to 1+ year heavy-volume phone experience in a customer service/call center job preferred.
*** Please note: We are looking for people who are available to work any shift. Some shifts can end as late as 2 AM or later, including Saturday or Sunday.***
***Must be available to commit to the 6 week training schedule
9:30AM - 6:30PM Monday - Friday***
Our new hire classes start at $15.00 an hour! This is for a full-time position. Submit your resume today and complete the required on-line assessment.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law.
#cbco
Job Code : TWCCRP113 Rep 1, Cust Svc Video Repair Nonexempt
207468BR
UPCOMING NEW HIRE TRAINING CLASS
JANUARY 8, 2018
Everything you want to be.......JANUARY 8, 2018
Are you versatile and cool under pressure? Does your “can do attitude prevail over a fast-paced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.
As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to the sale of additional or bundled products. Most importantly, you’ll use your understanding of technology and communication devices to effortlessly troubleshoot issues with customers' equipment (e.g. cable box, DVR, remote, Android devices, modems) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.
Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends or late hours, and experienced in a fast-paced customer-facing setting. Our ideal candidate also has a consultative sales approach.
Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.
Basic qualifications required to work in the Spectrum Customer Care environment:
* 6 months or more customer service experience; 1 or more years preferred
* 6 months or more working with multiple software applications; 1 or more years preferred
* 6 months or more sales or retention experience preferred.
* 6 months to 1+ year heavy-volume phone experience in a customer service/call center job preferred.
*** Please note: We are looking for people who are available to work any shift. Some shifts can end as late as 2 AM or later, including Saturday or Sunday.***
***Must be available to commit to the 6 week training schedule
9:30AM - 6:30PM Monday - Friday***
Our new hire classes start at $15.00 an hour! This is for a full-time position. Submit your resume today and complete the required on-line assessment.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status. EEO is the Law.
#cbco
Job Code : TWCCRP113 Rep 1, Cust Svc Video Repair Nonexempt
207468BR
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