Front Desk Agent

JOB RESPONSIBILITIES:

• Provide exceptional customer service
• You will anticipate guests needs, respond promptly and acknowledge all guests in a timely manner.
• You will maintain positive guest relations at all times.
• You will resolve guest complaints and ensure guest satisfaction.
• You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• You will process all guest check-ins, and verify registration information with the guest.
• You will handle overbooked or 'walked' guests.
• You will accept and record wake-up call requests.
• You will communicate pertinent guest information to designated departments/personnel (i. e., special requests, amenity delivery).
• You will resolve discrepancies on the room status report with housekeeping.
• You will train with and learn Food and Beverage operations to fill in as needed.

Experience and Skills

Requirements:

• Previous experience working as a front desk agent or in a similar role
• A high school diploma or equivalent vocational training certificate
• Experience working at a hotel establishment (highly desired)
• Proficiency with computers
• Basic math skills
• The ability to provide excellent customer service and maintain a professional demeanor at all times
• The ability to input and access information in the property management system and/or points-of-sale system

Ideal Skills & Qualities:

• Great verbal and written communication skills
• The ability to create a fun and supportive working environment

Benefits

Perks & Benefits Beyond the Basics

We know that hospitality starts from within, and that s why we value the employee experience as much as we value our guests experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that s equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Short- and long-term disability
• Paid time off and holidays

Financial & Occupational Wellness

• Competitive Compensation with bonus structure
• Brand and company training classes, workshops and conferences for career growth and development
• 401K Savings Plan with matching funds
• Tuition reimbursement

Personal Wellness

• Matching Funds Program
• Volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts