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Front Desk Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | New York, NY New York, New York |
About this job
We are currently looking for a self-motivated and enthusiastic individual to join our Front Desk team.
The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver.
Hours include days, nights, weekends, and holidays. PREVIOUS HOTEL FRONT DESK EXPERIENCE IS REQUIRED!
JOB OVERVIEW:
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.
DUTIES AND RESPONSIBILITIES:
*Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established.
*Communicate with all departments regarding in house VIP's and any special needs.
*Thoroughly complete all guest transactions.
*Maintain an up to date working knowledge of all hotel amenities as well as any special events.
*Interact with team in a professional manner, assisting other departments with necessary information.
*Be knowledgeable of all emergency procedures and Hotel policies.
*Maintain house bank and handle all checks and cash according to Hotel policies and procedures.
*Communicate all pertinent information to Managers and Supervisors.
*Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
*Solicit guest feedback via guest comment cards.
*Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc. * PRIOR HOTEL FRONT DESK EXPERIENCE IS REQUIRED!
* OnQ PMS experience preferred.
* Must have the flexibility to work days, nights, weekends and holidays.
*Above average communication skills, both verbally and in writing;
* Exceptional computer and numeracy skills;
* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
* Must be able to work days, nights, overnights, weekends and holidays.
* Major hotel brand experience required, Hilton experience preferred.
* Must have the ability to communicate in English.
* Self-starting personality with an even disposition.
* Maintain a professional appearance and manner at all times.
* Can communicate well with guests.
* Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
* Ability to access and accurately input information using a moderately complex computer system.
* Ability to stand, walk and continuously perform essential job functions behind the front desk.
* Ability to observe and detect signs of emergency situations.
* Ability to establish and maintain effective working relationships with associates, customers and patrons.
Additional information:
* Crescent Hotels and Resorts is proud to be an Affirmative Action/Equal Opportunity Employer. Crescent Hotels and Resorts is committed to providing equal Employment opportunity for all persons in all facets of employment.
EOE Minorities/Women/Veterans/Disabled
The successful candidate will be welcoming with friendly attitude, be team orientated, be efficient and a good problem solver.
Hours include days, nights, weekends, and holidays. PREVIOUS HOTEL FRONT DESK EXPERIENCE IS REQUIRED!
JOB OVERVIEW:
Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Crescent and brand high standards of quality.
DUTIES AND RESPONSIBILITIES:
*Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established.
*Communicate with all departments regarding in house VIP's and any special needs.
*Thoroughly complete all guest transactions.
*Maintain an up to date working knowledge of all hotel amenities as well as any special events.
*Interact with team in a professional manner, assisting other departments with necessary information.
*Be knowledgeable of all emergency procedures and Hotel policies.
*Maintain house bank and handle all checks and cash according to Hotel policies and procedures.
*Communicate all pertinent information to Managers and Supervisors.
*Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
*Solicit guest feedback via guest comment cards.
*Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc. * PRIOR HOTEL FRONT DESK EXPERIENCE IS REQUIRED!
* OnQ PMS experience preferred.
* Must have the flexibility to work days, nights, weekends and holidays.
*Above average communication skills, both verbally and in writing;
* Exceptional computer and numeracy skills;
* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
* Must be able to work days, nights, overnights, weekends and holidays.
* Major hotel brand experience required, Hilton experience preferred.
* Must have the ability to communicate in English.
* Self-starting personality with an even disposition.
* Maintain a professional appearance and manner at all times.
* Can communicate well with guests.
* Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
* Ability to access and accurately input information using a moderately complex computer system.
* Ability to stand, walk and continuously perform essential job functions behind the front desk.
* Ability to observe and detect signs of emergency situations.
* Ability to establish and maintain effective working relationships with associates, customers and patrons.
Additional information:
* Crescent Hotels and Resorts is proud to be an Affirmative Action/Equal Opportunity Employer. Crescent Hotels and Resorts is committed to providing equal Employment opportunity for all persons in all facets of employment.
EOE Minorities/Women/Veterans/Disabled
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