Housekeeping Manager - InterContinental Chicago Magnificent Mile

THE JEWEL OF CHICAGO'S MAGNIFICENT MILEInterContinental Chicagois a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theaters and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creatingGreat Hotels Guest Love.

The Career Opportunity: Housekeeping Manager

Responsibilities:

• Supervises all Room Attendants to ensure maximum guest satisfaction.
• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service.
• Monitors Housekeeping personnel to ensure rooms and, particularly, those ofCCF, known repeat guests, and other VIP's, receive special attention.
• Informs other operating departments of Housekeeping matters which concern them notably the Front Office, to ensure accurate room status in addition to communicating with Engineering, Laundry, and Food and Beverage.
• Establishes and maintains effective employee relations.
• Assists Director of Housekeeping in personnel related matters such as interviewing, appraising, and counseling.
• Identifies training needs, assists in developing formal training plans and implementing training sessions.
• Inspects rooms checked by Room Attendants, (Spot-check), and correct if necessary.
• Inspects guest rooms in all Housekeeping areas on a daily basis to ensure furnishings, facilities, and equipment are clean and in good repair, well maintained and replace/refurbish as required. Makes recommendations to Director of Housekeeping.
• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and conduct of departmental employees.
• Conducts regular meetings with subordinates.
• Follow up on progress of agenda items covered in regular meetings.
• Ensures Housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests.
• Assists in ordering, monitoring and controlling, on an on-going basis, departmental costs to ensure performance against budget.
• Assists with the monitoring and controlling the inventories of operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled.
• Maintains a steady flow of communication to the Director of Housekeeping on all matters affecting the Housekeeping Department.
• Assists in the preparation of the Hotels Strategic Plan and Goals Program.
• Assists in the preparation of the Housekeeping Departmental Budget.
• Assists with outside contractors to ensure contractual compliance.
• Assists in the development, controlling and monitoring of Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Is a visible management presence throughout the hotel.
• Acts on behalf of the Director and Assistant Director in their absence as required.
• Supervises day to day operations of the Housekeeping Department.
• Performs selected Housekeeping administration duties.
• Is prepared to implement assigned tasks during emergencies such as fires, power cuts, and bomb threats.
• Prepares Housekeeping work schedule.
• Checks F&B outlet prior to opening.
• At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.
• Perform other duties, tasks and special projects as assigned.