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in Montebello, CA
Front End Lead - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Montebello, CA Montebello, California |
About this job
Job Description & Qualifications
Job Summary
Responsible for expediting all cashiers and service desk transactions. Troubleshoot customer service issues on front end of store.
Major Tasks, Responsibilities and Key Accountabilities
- Trains cashiers/front end associates according to company policies.
- Ensures customer service is provided in a timely fashion.
- Opens or closes store bank and maintains accuracy of store bank.
- Approves checks, refunds, and bank card transactions.
- Implements special sales, credit card offers, and promotional campaigns.
- Ensures all returned merchandise is put back on floor or damaged out as appropriate.
- Ensures observance all SOP's (Standard Operating Policies) including, but not limited to, all safety related practices and procedures.
- Performs other duties as assigned.
Nature and Scope
May modify processes to resolve situations.
- Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process
- Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authorityy
Work Environment
- Ability to lift and carry up to 50 lbs in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements including, but not limited to, using a 10-key or calculator, bending or squatting.
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
- Typically requires overnight travel less than 10% of the time.
Minimum Qualifications
Must be eighteen years of age
- Must pass the Drug Test
- Must pass the Background Check
- Must pass pre-employment tests if applicable
Education and Experience
Technical certification or Associates degree may be required in some areas. Generally 5 to 7 years of experience in related area of responsibility.
Preferred Qualifications
- Associate's degree or 2 years completed at a 4 year college or university and currently enrolled in college courses preferred.
- Must have cashier and cash room experience.
- Ability to pass a forklift training and certification program.