Franchised Front Desk Manager

Description

Thank you for your interest in this position. It is a job opportunity with one of Marriott International s franchisees.

Please apply via email at - mailtoeliza. le@thenines. com

Qualifications

Additional Information
This hotel is owned and operated by an independent franchisee, Sage Hospitality. The franchisee controls all aspects of the hotel s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

The Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. Ensures an efficient guest registration, check out and telephone service. Ensures front desk agents are completed in accordance to established policies and procedures. Assists in the training and hiring of Front Desk Agents.

Competencies

Dealing with Ambiguity

Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty.

Composure

Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

Interpersonal Savvy

Relates well to all kinds of people up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Knowledge/Skills

• Requires working knowledge of guest services and hotel services, policies or operations.
• Must have high school graduate level mathematical aptitude; know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have vision ability to read written forms of communication and monochrome computer screen.
• Excellent comprehension and literacy required to review correspondence, initiate reports, conduct training, etc.

Abilities

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Experience

Minimum two years previous experience as a front desk supervisor or minimum of four years front office experience in hotel work.

Material/Equipment Used

Standard office equipment including but not limited to telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine

Environment

Work inside 95%Material/Equipment Used

Prolonged standing at indoor, thermostatically climate-controlled workstation.

This company is an equal opportunity employer.

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