SLS Brickell Hotel & Residences/Bell/Door Attendant

Overview

Provide guests with the highest level of efficiency, service, and genuine enthusiasm, surpassing all of the hotel guest's expectations.

Greet and welcome all hotel guests; assist hotel guests with their luggage and belongings; delivery of parcels, packages, faxes and messages to guest rooms; "room/check-in" guests following all SBE standards; provide guests with accurate directions to area attractions; have knowledge of daily hotel events and complete off-property runs for guests as requested meeting all establish service standards.

Responsibilities

• Must be able to utilize a radio and earpiece for communicating with various departments
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be able to work well in stressful, high pressure situations
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes necessity
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must maintain composure and objectivity while under pressure
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with the SBE rules and regulations for the safe and effective operation of the hotels facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Assist the Concierge desk during times of high-volume
• Assist Valet if needed with moving cars
• Perform all duties of Door Attendants
• Attend meetings/training as required by management
• Perform other duties as required by management
• Maintain a clean work area

Qualifications

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential job functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills or abilities.

• Must be able to lift or carry up to 50lbs

• Must be able to stand for entire shift

• Must be able to speak, read, write and understand the primary language used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Approach all encounters with guest and employees in a friendly, service-oriented manner

• Maintain regular attendance in compliance with SBE standards, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working

• Comply at all times with SBE standards and regulation to encourage safe and efficient hotel operations

• Maintain a friendly and warm demeanor at all times

• Employees must at all times be attentive, friendly, helpful and courteous to all guest, managers and fellow employees

• Greet and welcome all guest in accordance with SBE standards

• Follow proper procedures to all VIP and special guest request

• Be familiar with all in-house groups

• Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel

• Have knowledge of and assist in all emergency procedures as required

• Handle checked in/out in a friendly, efficient and courteous manner

• Be able to perform & complete that all tasks and duties on the shift checklist are completed in a timely and efficient manner

• Be Familiar with hospitality terminology

• Answer inquiries from guest regarding restaurants, transportation, entertainment, etc. within the property