Store Manager

Overview

Job Summary

The Store Manager is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff.

Responsibilities

Key responsibilities include the following essential functions, but are not limited to:

• Customers are greeted and serviced per company standards of World Class customer service and staff are also trained on how to give exemplary customer service.
• All company managers are expected to be professional at all times and provide appropriate leadership for the staff and the store. Leader effectiveness requires treating people decently while at the same time successfully motivating them toward high performance in their work.
• Managers are expected to show the highest level of respect and integrity in their day-to-day actions with employees, customers, vendors and outside contacts.
• Customer complaints are handled appropriately and per company policy.
• The store is inviting and shopable.
• Products customers want to buy are in-stock.
• Special orders are handled appropriately and per company policy.
• Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
• Training staff on how to give exemplary customer service and ensuring staff is held accountable.
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• The Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in:
• Store and department sales and Sales per Labor Hour Ratio
• Average Ticket, Customer Count, Cost of Goods Sold for Produce and EBITDA
• Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Ensures perishables are rotated and stocked per company standards.
• Mark-downs are managed per company standards.
• Viewing the store as a whole and assisting customers in all areas of the store.
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• Store personnel are trained, assigned tasks, and held accountable to accomplishing tasks.
• Master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner.
• Tasks are assigned on a daily basis using company tasks sheets and monitored appropriately.
• Partners with department managers to share staff to accomplish tasks as needed on a daily basis.
• Trains and monitors the staff to ensure that they view the store as a whole and be prepared to assist customers in all areas.
• Partners with department managers to cross-train staff to accomplish all needed tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs.
• Completes and conducts all store staff performance evaluations with input from the department managers. Grants wage increases when appropriate in accordance with company standards.
• Interviews and hires for store needs with input from department managers.
• Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
• Maintains clear and direct communication with store staff. This includes conducting monthly staff meetings and posting company information and announcements.
• Responsible for ensuring safety guidelines are followed at all times.
• Ensures that all Unitime edits are made in a timely manner.
• Proactively hires, trains and develops store staff, department managers and Assistant Store Managers to move into future store management positions (at their own store and at other stores).
• Effectively trains new store management in proper store and department operations.
• He/she encourages staff to increase their nutritional and product knowledge and trains on new products and nutrition.
• He/she answers (and ensures store staff answers) customer questions per company standards.
• Monitors all departments and holds department managers accountable for store operational duties.
• Successfully completes operational responsibilities (daily schedules, checklists, opening and closing store duties).
• Ensures store paperwork and reports are completed in a timely manner (including Monthly Manager's Report).
• Efficiently and accurately completes the DSR and Manager's Cash.
• Communicates all issues with home office and ensures issues are resolved.
• Maintains store appearance and cleanliness.
• Responds quickly to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks.
• Work schedule is based on store needs which includes evenings and weekends. The Store Manager is typically scheduled for 45 hour per week; however, he/she is responsible for ensuring the store is properly covered which may require more hours.
• Store Managers should be on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
• Supports decisions made by home office and listens to directions from home office, following through and correctly performing the job assigned.
• Reads and follows communications (memos, faxes, emails) from home office.
• Remains flexible to changing work demands in order to accomplish goals.

Although this is a general outline of job responsibilities all employees are expected to be ''hands on'' and do whatever it takes to get the job done and make the company thrive.

Qualifications

Education, Skills & Experience

• High school diploma or GED
• 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Able to manage changing priorities.
• Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
• Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable.
• Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand.
• Possesses excellent customer service skills.
• Is highly organized with great attention to detail and take direction and follow through.
• Must be cashier trained.
• Proficient in MS Word, Excel and Outlook

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Store Manager and/or other corporate managers that may not be listed in this job description.