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Customer Service Representative (Project) - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Roanoke, Virginia 24043 Roanoke, Virginia |
About this job
These individuals will be working in the Retail division of our clients Customer Service Department
They will be taking calls from Customers from the eCommerce side of business .
Calls might consist of customers who are inquiring about product damage, discrepancies on a receipt for returned items, or general questions about products or inventory availability.
Please keep in mind that this call center can field calls from any type of inquiry and there are some random, one off situations that can occur. For example, someone could be calling in who is upset with our client for not sponsoring a charity of theirs. Could have questions in regards to their loyalty rewards programs.
They will need to be very comfortable handling call from upset customers as a good portion of the calls will be from disgruntled customers.
Will be handling 70-90 calls a day
The customer care team is open the same hours as the retail stores. They are rotating shifts including weekends. M-F hours are 8AM-9PM, Saturday is 8AM-9PM and Sun hours are 8AM-7PM. The schedules are 4 weeks of 8am-5pm, 4 weeks 9:30am- 6:30pm, and 4 weeks 11pm-8pm and every other weekend.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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