Client Care Representative

Home Instead Senior Care (WNC) is seeking a Client Care Representative to join us in our mission to enhance the lives of aging adults and their families.

Home Instead Senior Care provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion.

This position involves managing quality assurance with comprehensive one-on-one interaction with clients and family members. Additional job requirements include periodic on-call duties, maintaining accurate Client records, fielding Service Inquiries, conducting Care Consultations, as well as contributing to other related administrative functions. Excellent communication, writing, organizational, and basic computer skills are required as integral components of this position.

Must be a smiling team player who exudes compassion, empathy, and is service-oriented. Past experience working with the senior population is preferable. 

Our office is located in Asheville, NC and we serve Buncombe, Henderson, Transylvania, Haywood and Polk Counties. 

You may inquire more about job responsibilities by calling Kate Barr, General Manager at 828-274-4406 during office hours (Mon-Fri 9a-5p).

Essential Job Requirements:
 

• Ability to lift, push or pull 25 pounds
• Ability to bend, twist, stoop, kneel and reach
• Complete a criminal background check, DMV check, pre-employment drug screen, 3 professional and 3 personal reference checks
• Possess a valid NC driver’s license
• Possess valid auto insurance with required minimums
• Ability to withstand exposure to dust, mold, mildew and cleaning solutions
• Ability to treat and care for clients and their property with dignity and respect
• Ability to adapt to various living environments and locations
• Ability to communicate with clients in a friendly and congenial manner
• Must be 21 years of age to apply

This describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities. 

Each Home Instead franchise is independently owned and operated.