AM Host/Hostess

Summary

Maintains quantity and quality of food items for complimentary food service.

Essential Duties and Responsibilities include the following:

• Presents, answers questions, and makes suggestions regarding food and service.
• Providing Guest Service; create purposeful moments: pour coffee or other drinks, serve cookies and freshly baked breakfast pastries while they are still warm, offer to take dirty plates away, offer kids coloring books, etc.
• Observes Guests to respond to any additional requests.
• Brews coffee and performs other services as determined by Hilton Hotels Corporation and Willow Valley standards.
• Replenish food and beverage items as necessary.
• Clears and resets counters or tables.
• Coordinates with Guest Services any scheduled group functions.
• Maintains accurate stock of all food items and follows "first in first out" guidelines.
• Places food orders for delivery in a timely manner.
• Places items in appropriate location during delivery.
• Responsible for overall cleanliness of all food service areas (which include preparation, serving and consumption areas).
• Responsible for removing trash.
• Provide a superior experience to all Guests by giving warm hospitality and executing ways to exceed expectations.
• Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of our business.
• Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

High School or GED and possess at least 1 year experience working in a similar capacity.

Certificates, Licenses, Registrations

Hilton Brand training upon hire.

(Hampton I & S Hotel Mt Joy PT AM Shifts)