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Hours Full-time, Part-time
Location Worcester, MA
Worcester, Massachusetts

About this job

Posting Date 2017-10-17T05:50:39-0400
Job Number 1700297B
Job Category Marriott
Brand AC Hotels
Schedule Full-time
Relocation? No
Position Type Management
Start Your Journey With Us

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via online at - 


Additional Information: This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

JOB DESCRIPTION


The BRAND NEW AC Hotel Worcester- OPENING EARLY 2018- is seeking an experienced Director of Room. This role will be responsible for successfully overseeing the organization, staff, and quality of the operations in Reservations, Front Desk, and Housekeeping.  Interested candidates must strive to continually improve guest and associate satisfaction and to maximize the financial performance of the departments.

GENERAL RESPONSIBILITIES:
  • Inspect property/rooms on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Recruit, interview and hire associates for assigned department(s)/Meet regularly with General Manager and Human resources to review staffing, morale and any disciplinary situations/investigations
  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
  • Adhere to all Colwen/brand standards
  • Assist in  new associate orientation and onboarding
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Compliance with Federal & State Labor laws
  • Perform technical and administrative duties, including, but not limited to; writing and reviewing reports; e.g. profit and loss, yield management, capital planning, payroll, etc.
  • Procurement of furniture, fixtures and equipment and operating supplies /monitor checkbook
  • Prepare and control purchase orders for supplies and amenities for all rooms departments
  • Balance cost controls with exceptional customer service and associate satisfaction
  • Coach and support teams to effectively manage occupancy, rates, wages and controllable expenses
  • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
Qualifications
  • 3-5 years hotel management, preferably both Food and Beverage and Rooms
  • Hotel opening experience is preferred
  • Proficient in English language/ Bilingual is desirable
  • Intermediate to advanced computer skills
  • Familiar with common computer software programs
  • 3-5 years hotel management, preferably both Food and Beverage and Rooms
  • Hotel opening experience is preferred
  • Proficient in English language/ Bilingual is desirable
  • Intermediate to advanced computer skills
  • Familiar with common computer software programs
Additional information
As a preferred employer in our markets, Colwen Hotels offers a total rewards and compensation package for eligible associates that includes:
  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance  
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts


 

This company is an equal opportunity employer.

 

 

 

 

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Property Name AC Hotel Worcester