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HEDIS Call Center Reps
| Hours | Full-time, Part-time |
|---|---|
| Location | Hartford, CT Hartford, Connecticut |
About this job
HEDIS Customer Service Representative in Hartford, CT
Integrity Staffing Solutions is currently seeking a HEDIS Customer Service Representative in the Hartford area. Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together for over 20 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solution’s recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today!
***Please note position do not start until 2/5/18. Phone interviews will be held December 11-14th. This position is seasonal role scheduled for 12-14 weeks.
Responsibilities:
- Yearly project which includes a high volume of inbound/ outbound phone calls, processing returned mail, internet research and updating database.
- Answer calls and respond to provider’s questions regarding HEDIS
- Document calls accurately
- Reference available resources to perform job assignments efficiently
- Identify and escalate issues to State Leads via email
- Complete call logs with required information for quality review
- Enter and update provider demographic information into database
- Conduct follow up calls to provider offices who have not responded to requests by deadline
- Research and process returned mail daily
- Faxing request for information to provider offices – HIPAA compliance required
- Perform miscellaneous administrative assignments as needed
Skills:
- Candidates should have customer service experience, basis knowledge of Microsoft Word and Excel, good communication skills, and are able to work in a high-pace environment.
- They must also be able to manage and take ownership of multiple assignments, manage towards deadlines, work with a team, be dependable and have a professional demeanor.
Additional Information:
- Hours: Full Time
- Pay: $15.00
- Employment Type: Contract
- Limited medical and dental coverage for contractors and their families available immediately
- Opportunities for professional growth.
Integrity Staffing Solutions is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screen.
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