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Customer Service Representative - Nashville
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Nashville TN and Surrounding Area - 37011 Nashville, Tennessee |
About this job
Hire Dynamics is currently recruiting for Customer Service Representative jobs in Nashville, TN. You'll provide high quality customer sales and service support by interacting with customers via phone, email, website, and other methods as required. As a Customer Service Representative, this position will play a vital role in establishing customer loyalty, which leads to customer retention. We are looking for great candidates who keep the needs of the customer top priority.
Responsibilities for this Customer Service job include:
- Answer inbound calls, chats, emails, and texts to assist customers and store employees
- Identify and assess customer needs through effective communication
- Complete online sales, upsell, and resolve all online order issues/inquiries with customers
- Follows through with any research or additional contact to ensure customer complaint or query is resolved
- Provides product information and recommending products to purchase when opportunity presents
Skills/Knowledge:
- Must possess strong communication (verbal, listening, and written)
- Must have knowledge of customer service standards and procedures
- Must demonstrate strong problem solving
- Must have ability to handle conflict positively
- Must have the ability to work as a part of a team focused on servicing customers
Requirements:
- High School Diploma or GED
- Minimum of 1-year previous customer service or sales experience
Apply Now if you are interested in this Customer Service job in Nashville, TN.
EOE