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About this job

Under the direction of store management, the shift lead is responsible for the successful execution of the guest experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management. 

Essential Job Functions

·  Able to perform the essential job functions of the team member position

·  Direct team members and delegate responsibilities

·  Perform register closeouts and prepare bank deposits

·  Address and resolve guest concerns in the absence of management

·  Open and/or close store, including the execution of related responsibilities

·  Performs other related duties, as assigned by company management 

Basic Qualifications (Required)

·  One year of restaurant or customer service experience 

Minimum Qualifications (Required)

·  Must be able to direct others and delegate responsibilities

·  Must be able to calmly and professionally address and resolve guest concerns

·  Must be able to effectively communicate with guests and other employees

·  Must be able to listen attentively to guests, supervisors, and employees

·  Must be able to actively engage the guest throughout their experience

·  Must be organized, flexible, detail-oriented, and work with a sense of urgency

·  Must be able to comprehend and execute local food-handling laws and standards

·  Must be able to comprehend and execute company standards and expectations

·  Must be able to act in a professional manner that promotes a pleasant work environment

·  Must be able to cross-train in all positions, and successfully pass a shift lead skill test

·  Must be able to focus and perform with a high level of energy throughout the shift

·  Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume

·  Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system 

Other Criteria (Preferred)

·  Prior supervisory experience

·  High school degree, or equivalent 

Physical & Mental Requirements

·  Must be able to stand for periods of up to 7 hours

·  Must be able to bend, stoop, and kneel repeatedly over a long period of time

·  Must be able to lift up to 40 pounds 

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.