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in Hickory, NC
Shift Lead - NOW HIRING!!
Hours | Part-time |
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Location | 2115 US Hwy 70 SE Hickory, North Carolina |
About this job
Under the direction of store management, the shift lead is responsible for the successful execution of the guest experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.
Essential Job Functions
· Able to perform the essential job functions of the team member position
· Direct team members and delegate responsibilities
· Perform register closeouts and prepare bank deposits
· Address and resolve guest concerns in the absence of management
· Open and/or close store, including the execution of related responsibilities
· Performs other related duties, as assigned by company management
Basic Qualifications (Required)
· One year of restaurant or customer service experience
Minimum Qualifications (Required)
· Must be able to direct others and delegate responsibilities
· Must be able to calmly and professionally address and resolve guest concerns
· Must be able to effectively communicate with guests and other employees
· Must be able to listen attentively to guests, supervisors, and employees
· Must be able to actively engage the guest throughout their experience
· Must be organized, flexible, detail-oriented, and work with a sense of urgency
· Must be able to comprehend and execute local food-handling laws and standards
· Must be able to comprehend and execute company standards and expectations
· Must be able to act in a professional manner that promotes a pleasant work environment
· Must be able to cross-train in all positions, and successfully pass a shift lead skill test
· Must be able to focus and perform with a high level of energy throughout the shift
· Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
· Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system
Other Criteria (Preferred)
· Prior supervisory experience
· High school degree, or equivalent
Physical & Mental Requirements
· Must be able to stand for periods of up to 7 hours
· Must be able to bend, stoop, and kneel repeatedly over a long period of time
· Must be able to lift up to 40 pounds
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.