Scheduler - Full-time / Part-time

Role: FirstLight Home Care Staff Scheduler

Location: Masonic Communities Kentucky (3761 Johnson Hall Dr, Masonic Home, KY 40041).
Reports to: Office Manager
Our Company:
Masonic Communities Kentucky and FirstLight Home Care have formed a joint venture to offer non-medical in-home care.

FirstLight Home Care is unique to Louisville by providing cutting edge and innovative person centered care for neurological diseases such as Alzheimer’s/Dementia, Parkinson’s Disease and Multiple Sclerosis. We offer complete companion and personal care services for seniors, those recovering from surgery, or anyone who just needs a little assistance.

Our Role:
The Scheduler will coordinate and maintain scheduling for FirstLight Home Care clients and staff. The Scheduler organizes and prepares work schedules for employees to ensure the appropriate amount of staff is available for each work shift. This involves working with internal employees, as well as external sources.
A Day In The Life Of A Scheduler May Include:

• Discerns client services (appointment/visits) required as outlined in FirstLight (FL) agreements, urgent requests and care plans and creates and maintains staff schedules accordingly.
• Provides staffing coverage for all shift coverage voids (examples include call-offs, sick leave, vacation and long term leave).
• Contacts care providers and clients regarding day-to-day changes.
• Enters staff and client information into database.
• Maintains staff and client database (e.g. employee assessments, dates and reminders of TB, client admission, client hospital admission and discharge).
• Maintains staff and client statistics, and reports including call–in and retention report.
• Performs general office duties including but not limited to word processing, photocopies, files, shreds, sort/distributes mail, provides reception and telephone services.
• Takes calls after hours and weekends to handle emergencies, scheduling issues, and client referrals and intakes.
• Provide feedback regarding care giver performance with appropriate leaders.
• Understands and adheres to established FirstLight HomeCare policies and procedures.


An Ideal Candidate Will Offer:

• Experience with scheduling; preferably prior shift and/or employee scheduling
• Prior experience using scheduling software
• Basic medical terminology is preferred
• GED/High school Diploma or commensurate experience (i.e. 2+ years of scheduling in lieu of education.)
• Ability to work for extended period of time while sitting and/or standing.
• Prior CNA experience helpful


Core Skills:
• Communication: verbal and oral
• Team work: ability to work collaboratively within Masonic and FL Communities as well as externally.
• Time Management
• Ability to respond under pressure
• Reliable with a respect to confidentiality


Core Attributes:
• Positivity
• Motivation with self-direction/imitative
• Engagement: strong interpersonal skills are crucial for successful relationship management required in this role