HR Representative - Call Center

Job Summary:

The Human Resources Representative is responsible for providing a wide variety of advanced Human Resources related clerical and administrative duties that reflect substantial variety and complexity and may be within one or more functional area of Human Resources, including Payroll processing and administration, sourcing and staffing, compliance, compensation and benefits, employee relations, report generation, records and file maintenance. This position's work is generally of a critical or confidential nature and requires a broad knowledge of Human Resources and department and Company practices, policies, procedures, systems and programs.

Job Duties/Responsibilities:

• Performs advanced clerical duties with a high degree of urgency in a frequently changing, fast paced environment
• Provides courteous and timely internal customer service to Associates and management staff and provides external customer service to applicants, and answers internal and external customers' questions and refers questions to appropriate individual if beyond authority given
• Stays informed of Company and department policies and procedures
• Handles sensitive and confidential situations and documentation
• Performs research and accurate data entry for timekeeping, Payroll and Human Resources spreadsheets; adheres to set deadlines; reviews and enters current-week data into TKC timekeeping system; and reviews, prepares and transmits Payroll adjustments and previous week's data to Transaction Processing Center (TPC) for data entry into PeopleSoft
• Runs PeopleSoft queries
• Coordinates paperwork flow to the TPC for PeopleSoft data entry, and communicates with management staff and Associates to avoid potential or resolve existing issues related to the impact of data entered
• Works with Associate Service Center (ASC) and TPC to research and resolve issues as needed
• Processes employment verifications in coordination with the ASC
• Monitors the applicant area; explains application process to candidates and answers questions; administers online and manual screening tools to application, following department guidelines; and ensures all forms and processes are properly completed
• Receives, logs and routes resumes and job applications
• Screens resumes and applications for nonexempt jobs; conducts initial interviews; schedules interviews for applicants and hiring Managers and recruiting staff; makes job offers; and completes pre-employment processes
• Responds to phone calls regarding hiring position requirements and applicant status, and responsible for mailing declined postcards to all applicants interviewed but not hired

Job Duties/Responsibilities(Contd):

• Posts nonexempt internal job opportunities; verifies candidate eligibility; coordinates interview schedule with internal candidates and hiring Managers; acts as a liaison with other business within Sears Holdings Corporation (SHC) regarding internal transfers; and maintains tracking in accordance with department and Company guidelines
• Prepares and distributes new hire class roster
• Prepares and processes new hire paperwork
• Participates in new hire orientation facilitation
• Acts as a back-up to provide assistance with other functions within the department, which may include employee relations, compensation and benefits, activity coordination and other areas as assigned
• Maintains files and spreadsheets related to a variety of Human Resources functions and compliance measures, and provides reports to department and Company management as required
• Performs other routine tasks, which may include assigning employee property, assisting customers with routine completion of forms, faxing, copying and distributing documents, maintaining personnel and Payroll files, following procedures regarding payroll, background checks, tax credits, and other relevant Sears processes; processing incoming and outgoing departmental mail and maintaining and ordering office supplies and forms
• Performs other duties as assigned

Job Requirements:

• Knowledge of Human Resources principles and practices
• Superior level of interpersonal skills to handle sensitive and confidential situations and documentation, and to maintain a professional demeanor
• Ability to work independently and formulate effective action plans to accomplish objectives
• Ability to identify and resolve problems in a timely manner, and gather and analyze information skillfully
• Ability to exercise independent judgment and employ advanced reasoning skills
• Ability to work with a sense of urgency to accomplish tasks in a fast paced, changing environment
• Exceptional ability to focus on detail and maintain a high degree of accuracy in all areas of accountability
• Exceptional organizational ability to handle multiple complex tasks, establish priorities and consistently meet prescribed timeframes
• Superior customer service skills
• Group presentation skills
• Proficient skill and knowledge in using a variety of computer applications, preferably Microsoft Office
• Ability to type 50 words per minute (WPM)
• Ability to lift 11-20 lbs. on a regular basis, and to push or pull carts to move office supplies from one location to another
• Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
• Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
• Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
• Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
• All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC's compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

Preferred Skills:

• Associate's degree or completion of secretarial or administrative support training program
• Experience with Payroll processing systems and Human Resources Information Systems (HRIS) database

Education Requirements HS Graduate or Equivalent
Years of Related Experience 1-2 Years
License/Certificate Required No
Driver's License Required No
Travel Requirements None
Age Requirement 16+

Equal Opportunity Employer / Disability / Vet.