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Customer Service Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Danville, IL Danville, Illinois |
About this job
Job Summary
Responsible for handling all prescription records requests via telephone and responding, auditing, and providing all information related to these records.
Job Responsibilities
* Processes accounting transactions that require a more comprehensive knowledge of the process flows in the department.
* Helps run basic and more complex reports following standard processes. Prepares reports as required by procedures.
* Verifies information on forms, vouchers or other accounting documents according to process guidelines. Contacts internal and external departments to obtain required information, documents, or payments.
* Processes more complex transactions and in auditing work.
* Follows processes and performs transactions with a high degree of accuracy. Ensures system and data accuracy.
* Handles a large volume of basic transactions.
* Processes more complex transactions, such as expenses, banking or other activity.
* May assist in the preparation and processing of bank reconciliations, journal entries to modify the general ledger, and preparation of trial balances.
* Displays knowledge of all procedures and processes to train and audit work of others. May provide work guidance to less experienced clerical staff.
* Handles questions and inquiries. Resolves issues as assigned.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Basic Qualifications
* High School Diploma/GED and at least 2 years of experience in clerical accounting.
* Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Preferred Qualifications
* Knowledge of applicable HIPPA regulations and guidelines.
* Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
* Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
* Basic level skill in Microsoft Access (for example: opening a table in datasheet view, entering data, filtering data, creating a form, modifying a form layout, applying themes, running, sorting and saving queries, creating and formatting a report, changing report test, adding an image, printing labels, navigating through records, and/or exporting to Excel).
* Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
* Experience reviewing and auditing own work or others' work.
Apply Save jobSaved
Responsible for handling all prescription records requests via telephone and responding, auditing, and providing all information related to these records.
Job Responsibilities
* Processes accounting transactions that require a more comprehensive knowledge of the process flows in the department.
* Helps run basic and more complex reports following standard processes. Prepares reports as required by procedures.
* Verifies information on forms, vouchers or other accounting documents according to process guidelines. Contacts internal and external departments to obtain required information, documents, or payments.
* Processes more complex transactions and in auditing work.
* Follows processes and performs transactions with a high degree of accuracy. Ensures system and data accuracy.
* Handles a large volume of basic transactions.
* Processes more complex transactions, such as expenses, banking or other activity.
* May assist in the preparation and processing of bank reconciliations, journal entries to modify the general ledger, and preparation of trial balances.
* Displays knowledge of all procedures and processes to train and audit work of others. May provide work guidance to less experienced clerical staff.
* Handles questions and inquiries. Resolves issues as assigned.
Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Basic Qualifications
* High School Diploma/GED and at least 2 years of experience in clerical accounting.
* Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Preferred Qualifications
* Knowledge of applicable HIPPA regulations and guidelines.
* Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
* Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
* Basic level skill in Microsoft Access (for example: opening a table in datasheet view, entering data, filtering data, creating a form, modifying a form layout, applying themes, running, sorting and saving queries, creating and formatting a report, changing report test, adding an image, printing labels, navigating through records, and/or exporting to Excel).
* Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
* Experience reviewing and auditing own work or others' work.
Apply Save jobSaved
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