Shift Leader - Full-time / Part-time

Shift Leader Job Descriptions

Reports to:  Manager and/or Shift Manager

Purpose & Requirements of Shift Leader Position

• To assist Manager/Shift Manager(s) in executing specific aspects of the restaurant operations during scheduled shifts. 
• To set high standards and create a great environment for the team to work.
• Must be able to work 35 hours or at least 90% of the scheduled hours (unless excused emergency situations). 
• Must NOT have frequent absences or call outs.  If Shift Leader’s external (outside of work) issues prevent him/her from committing to working the scheduled hours (at least 90%), the company may ask you to resign from Shift Leader and work as Crew Member.
• Must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation, equipment sanitization & maintenance.
• Must be ServSafe certified.
• Must be able to follow supervisor’s directions.
• Must hold her/himself to the company’s rules & regulations and policies.
• Must have at least 1 year of experience as Shift Leader at other QRS restaurants. 

Basic Essential Tasks

• Assist in the management of specific areas of the restaurant during the scheduled shifts.
• Accurately complete designated duties such as inventory control, ordering of products and cash control.
• Ensure all opening/closing/weekly cleaning (PRIDE checklist) are complete routinely.
• Setting up next shift up for success.
• Supervise & train crew members
• Organize & keep clean at all time the area of restaurant assigned by Manager/Shift Managers
• Proper handling of customer complaints
• Make the determination when to report to the management team on more serious complaints.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Must Exhibit Team Member Leadership

• Accomplish store objectives by assisting the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• As appropriate and when necessary, get work done through the delegation of tasks to other restaurant team members.
• Role model and enforce policies and procedures.
• Ensure that the restaurant is properly organized and staffed as designated by written schedules created by restaurant management, through proper job assignments, break rotation and the delegation of tasks during both peak and non-peak periods.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

 Health and Safety Standards

• ServSafe® certified or approved equivalent.
• Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by following and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. 
• Understand how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Store Marketing

• POP advertisement change, (re)placement

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.  Leadership skills - Ability to motivate other teammates, supervise a particular work area, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee one or more aspects of the business in a fast-paced environment.
•  Must be eager to understand the goals that are set for the business, and take the right actions to help achieve and even exceed these goals.
• Technical - proficiency with computers and with Point of Sale systems. 
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.
• Integrity-does the right thing even when no one is looking, honest, earns trust of others.Shift Leader Job Descriptions

Reports to:  Manager and/or Shift Manager

Purpose & Requirements of Shift Leader Position

• To assist Manager/Shift Manager(s) in executing specific aspects of the restaurant operations during scheduled shifts. 
• To set high standards and create a great environment for the team to work.
• Must be able to work 35 hours or at least 90% of the scheduled hours (unless excused emergency situations). 
• Must NOT have frequent absences or call outs.  If Shift Leader’s external (outside of work) issues prevent him/her from committing to working the scheduled hours (at least 90%), the company may ask you to resign from Shift Leader and work as Crew Member.
• Must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation, equipment sanitization & maintenance.
• Must be ServSafe certified.
• Must be able to follow supervisor’s directions.
• Must hold her/himself to the company’s rules & regulations and policies.

Basic Essential Tasks

• Assist in the management of specific areas of the restaurant during the scheduled shifts.
• Accurately complete designated duties such as inventory control, ordering of products and cash control.
• Ensure all opening/closing/weekly cleaning (PRIDE checklist) are complete routinely.
• Setting up next shift up for success.
• Supervise & train crew members
• Organize & keep clean at all time the area of restaurant assigned by Manager/Shift Managers
• Proper handling of customer complaints
• Make the determination when to report to the management team on more serious complaints.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Must Exhibit Team Member Leadership

• Accomplish store objectives by assisting the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
• As appropriate and when necessary, get work done through the delegation of tasks to other restaurant team members.
• Role model and enforce policies and procedures.
• Ensure that the restaurant is properly organized and staffed as designated by written schedules created by restaurant management, through proper job assignments, break rotation and the delegation of tasks during both peak and non-peak periods.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

 Health and Safety Standards

• ServSafe® certified or approved equivalent.
• Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by following and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines. 
• Understand how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Store Marketing

• POP advertisement change, (re)placement

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.  Leadership skills - Ability to motivate other teammates, supervise a particular work area, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee one or more aspects of the business in a fast-paced environment.
•  Must be eager to understand the goals that are set for the business, and take the right actions to help achieve and even exceed these goals.
• Technical - proficiency with computers and with Point of Sale systems. 
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.
• Integrity-does the right thing even when no one is looking, honest, earns trust of others.