You might also like
in Wichita, KS
Front Desk
Hours | Full-time, Part-time |
---|---|
Location | 10047 W 29th Street North Wichita, Kansas |
About this job
SUMMARY
Provides customer service to guests of hotel by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.
- Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.
- Date stamps, sorts, and racks incoming mail and messages.
- Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
- Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.
- Accurately checks out guests and communicates departures with housekeeping staff.
- Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.
- Makes, confirms and cancels reservations via telephone, computer and in writing.
- Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.
- Posts charges such as room, food, liquor, or telephone, to ledger.
- Deposits guests' valuables in hotel safe or safe deposit box.
- Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.
- Maintains the cleanliness and organization of the hotel lobby and front desk area.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Click APPLY NOW to apply online today!
Requirements
EDUCATION and/or EXPERIENCE: Associate's degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
CRISIS MANAGEMENT: Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.